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OrderEditing.com

Let customers edit their order without contacting support.

AOD Auto Tags Customer & Order

Add & Remove customer & order tags based on various rules.

OrderEditing.com

Let customers edit their order without contacting support.

AOD Auto Tags Customer & Order

Add & Remove customer & order tags based on various rules.

Rating

Rating

204 Reviews
9.3
30 Reviews
7.3

Pricing

Pricing

  • $39-$399 / Month
  • Free Plan Available
  • 14 Days Free Trial
  • $12.99 / Month
  • Free Plan Available
  • 1 Days Free Trial

Features

Features

  • Gift card refunds
  • Ai product recommendations
  • Increase order value
  • Self-service order edits
  • Embedable portal
  • Instant 3pl/wms sync
  • Pre-shipment changes
  • Carrier verified addresses
  • Add products pre-packing
  • Streamline fulfillment
  • Customizable rules
  • Automatic tagging
  • Backdate tags
  • Highlight orders

Screenshots

Screenshots

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Pros

Pros

  • Eliminates common support tickets by allowing customers to edit their orders themselves
  • Drives more sales by recommending AI-suggested products that can be added with one click
  • Easy to embed the self-service portal into any email or page with customizable branding
  • Instant synchronization with 3PL or WMS to avoid overselling
  • Increases average order value through product recommendations
  • Supports self-serve changes to address, variant, contact details, and products before shipment
  • Reduces lost orders with carrier-verified shipping address recommendations
  • Facilitates customers in adding more products before packing
  • Refund options include gift card or store credit for order downgrades
  • Positive customer service reviews indicating very responsive support team
  • Significantly reduces support tickets related to incorrect addresses and order changes
  • Automatically tags orders based on a variety of conditions which helps streamline fulfillment processes
  • Offers more than 60+ rules for both order and customer tags, providing extensive customization
  • Can use backdate tags which allow gathering data and matching past orders to new workflows
  • Helps save time by automating necessary order management actions
  • Allows adding and removing an unlimited number of tags to orders and customers automatically

Cons

Cons

  • Basic plans offer restricted features, limiting functionality without upgrading.
  • Users reported bugs that affect order modifications, causing occasional glitches.
  • Inability to edit multiple orders at once frustrates users with high-volume stores.
  • No mention of a user-friendly interface, which could be a concern for non-technical users
  • Potential complexity due to the large number of rules, which could overwhelm users not familiar with tagging systems
  • No details on integration with other platforms or existing systems
  • Limited public visibility and detailed documentation which might make it hard for new users to understand all functionalities

Launched

Launched

Apr 30, 2023
Aug 07, 2019

Developer

Developer

Apps:

1

Average Rating:

5

Reviews:

204

Apps:

4

Average Rating:

3.3

Reviews:

52

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