Compare Order Returns | easyReturns vs Orderify ‑ Order Edit Cancel

Name: Orderify ‑ Order Edit Cancel
Brand: Shopify

Order Returns | easyReturns

Simplifies your Order Returns, for you and your Customers!

Orderify ‑ Order Edit Cancel

Let customers edit, cancel and reorder instantly

Order Returns | easyReturns

Simplifies your Order Returns, for you and your Customers!

Orderify ‑ Order Edit Cancel

Let customers edit, cancel and reorder instantly

Overview

What is Orderify ‑ Order Edit Cancel?

Order Edit Customer Service is a Shopify app focused on streamlining order adjustments and customer service workflows. It enables merchants to edit orders, issue refunds, and communicate changes to customers efficiently.

Key Strengths:

Quick order modifications
Built-in customer notifications
Affordable pricing plans

Rating

68 Reviews

7.7

74 Reviews

7.9

Pricing

Install App More info

Features

Automated return labels
Workflow customization
Custom returns portal
Return label creation
Own return reasons

Reorder items
Edit orders
Cancel orders

Screenshots

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Pros

Picks up where Shopify's native return capabilities end
Provides a customizable returns portal under your shop domain
Portal can be customized with your corporate identity and additional information for customers
Automation options for return requests
Creation of return labels and return slips (limited to Germany, Austria, and Switzerland)
Supports workflows for returns, exchanges, vouchers, and refunds
Creation of DHL, GLS, or DPD return labels
Automatic creation of return labels based on rules like the value of the goods
Allows customization of return reasons and refund methods

Customers can cancel orders on their own, providing them more control
Customers can edit their orders independently, reducing errors and improving satisfaction
Simplifies the process of reordering previous purchases, encouraging repeat customers
Enhances customer experience by providing self-service options
Decreases customer support costs as customers handle simple tasks themselves
Increases overall sales through improved customer satisfaction and convenience

Cons

Label creation is limited to merchants from Germany, Austria, or Switzerland
Support issues: Users have reported slow or no responses from customer support
App may not function correctly in some scenarios, such as incorrect return label distribution
Users reported bugs and lack of effective bug fixes
Overall dissatisfaction with app performance from some users

Order editing requires canceling the original order and reloading items in the shopping cart, which might cause confusion or inconvenience
Potential for increased order cancellations which might affect inventory management
Self-service cancellations may lead to loss of sales if not managed properly

Launched

Aug 11, 2021

May 01, 2016

Developer

Built by Shopify

Apps:

16465

Average Rating:

2.4

Reviews:

529,604

Built by Shopify

Apps:

16465

Average Rating:

2.4

Reviews:

529,604

Make Your Choice

Install App More info View alternatives

Compare Order Returns | easyReturns vs Orderify ‑ Order Edit Cancel

Order Returns | easyReturns

Orderify ‑ Order Edit Cancel

Order Returns | easyReturns