Compare Order Returns | easyReturns vs OrderEditing.com

Name: OrderEditing.com
Brand: Shopify

Order Returns | easyReturns

Simplifies your Order Returns, for you and your Customers!

OrderEditing.com

Let customers edit their order without contacting support.

Order Returns | easyReturns

Simplifies your Order Returns, for you and your Customers!

OrderEditing.com

Let customers edit their order without contacting support.

Overview

What is OrderEditing.com?

OrderEditing.com is a Shopify app designed to simplify order modifications post-purchase. It allows merchants to edit orders, adjust prices, add/remove items, and update customer details seamlessly.

Key Strengths:

Comprehensive order editing capabilities
User-friendly interface
Supports bulk order updates

Rating

67 Reviews

9.1

255 Reviews

9.2

Pricing

Install App More info

Features

Automated return labels
Workflow customization
Custom returns portal
Return label creation
Own return reasons

Gift card refunds
Ai product recommendations
Increase order value
Self-service order edits
Embedable portal
Instant 3pl/wms sync
Pre-shipment changes
Carrier verified addresses
Add products pre-packing

Screenshots

+ 1 more

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Pros

Picks up where Shopify's native return capabilities end
Provides a customizable returns portal under your shop domain
Portal can be customized with your corporate identity and additional information for customers
Automation options for return requests
Creation of return labels and return slips (limited to Germany, Austria, and Switzerland)
Supports workflows for returns, exchanges, vouchers, and refunds
Creation of DHL, GLS, or DPD return labels
Automatic creation of return labels based on rules like the value of the goods
Allows customization of return reasons and refund methods

Eliminates common support tickets by allowing customers to edit their orders themselves
Drives more sales by recommending AI-suggested products that can be added with one click
Easy to embed the self-service portal into any email or page with customizable branding
Instant synchronization with 3PL or WMS to avoid overselling
Increases average order value through product recommendations
Supports self-serve changes to address, variant, contact details, and products before shipment
Reduces lost orders with carrier-verified shipping address recommendations
Facilitates customers in adding more products before packing
Refund options include gift card or store credit for order downgrades
Positive customer service reviews indicating very responsive support team
Significantly reduces support tickets related to incorrect addresses and order changes

Cons

Label creation is limited to merchants from Germany, Austria, or Switzerland
Support issues: Users have reported slow or no responses from customer support
App may not function correctly in some scenarios, such as incorrect return label distribution
Users reported bugs and lack of effective bug fixes
Overall dissatisfaction with app performance from some users

Basic plans offer restricted features, limiting functionality without upgrading.
Users reported bugs that affect order modifications, causing occasional glitches.
Inability to edit multiple orders at once frustrates users with high-volume stores.

Launched

Aug 11, 2021

Apr 30, 2023

Developer

Built by Shopify

Apps:

18946

Average Rating:

2.4

Reviews:

771,602

Built by Shopify

Apps:

18946

Average Rating:

2.4

Reviews:

771,602

Make Your Choice

Install App More info View alternatives

Compare Order Returns | easyReturns vs OrderEditing.com

Order Returns | easyReturns

OrderEditing.com

Order Returns | easyReturns