Compare NestDesk Live Chat & Helpdesk vs Commslayer ‑ Helpdesk & Chat

Name: Commslayer ‑ Helpdesk &amp; Chat
Brand: Shopify

NestDesk Live Chat & Helpdesk

Improve customer service with Live chat, Messenger & Helpdesk.

Commslayer ‑ Helpdesk & Chat

Solve support tickets faster with a helpdesk built for D2C

NestDesk Live Chat & Helpdesk

Improve customer service with Live chat, Messenger & Helpdesk.

Commslayer ‑ Helpdesk & Chat

Solve support tickets faster with a helpdesk built for D2C

Overview

What is NestDesk Live Chat & Helpdesk?

NS Live Chat Inbox & Helpdesk is a Shopify app offering a centralized inbox for managing customer queries via live chat, email, and social media, with ticketing and automation features.

Key Strengths:

Unified inbox for all customer interactions
Ticketing system for issue tracking
Automated responses and canned replies

What is Commslayer ‑ Helpdesk & Chat?

Commslayer is a helpdesk and chat app tailored for Shopify merchants, focusing on streamlined customer support with automation and ticketing features.

Key Strengths:

Customizable live chat widgets
Automated ticket routing
Built-in FAQ and knowledge base

Rating

32 Reviews

7.9

61 Reviews

9.2

Pricing

Install App More info

Features

Product recommendations
Mobile app support
Order tracking
Chatbot automation
Real-time visitor tracking
Customer behavior tracking
Customer profiles
Unified inbox
Messenger integration
24/7 customer service
Smart conversation management
Helpdesk widget
Saved responses

Ai-drafted replies
Real-time access
Auto-moderation
Macros automations
Advanced role management

Screenshots

NestDesk Live Chat & Helpdesk screenshot

+ 8 more

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Pros

Centralizes support conversations from different stores and channels into one unified inbox
Provides detailed customer behavior insights and product recommendations to unlock sales from chat interactions
Enables 24/7 proactive customer service through Helpdesk and Chatbot features, improving efficiency
Smart conversation management aids in helping more customers in less time
Intuitive mobile app allows support agents to assist customers from anywhere
Manages and responds to Facebook Messenger and Live Chat messages from a single inbox
Facilitates product recommendations, inventory browsing, and order creation while chatting
Includes features for customer profiles, cart previews, and real-time website visitor tracking
Enhances responsiveness and automates support with chatbot and saved responses

Free and powerful alternative to overpriced helpdesk solutions
Real-time access to order, shipping, and purchase history
AI-drafted replies for support tickets
Social media comment auto-moderation
Includes all essential features like macros, automations, and custom views
Advanced role management and reporting for support managers
Responsive support team and quick onboarding
Excellent value for money
Highly rated by users, especially for ease of use and functionality
Superhuman-like keyboard shortcuts for efficient ticket handling

Cons

Few user reviews available to gauge broader user experience and potential issues
Dependency on internet connection and mobile device performance for optimal use of mobile app features
Complexity of integrating the app across multiple support channels may require a learning curve

Limited user feedback on potential drawbacks or performance issues
Relatively new product, might lack long-term reliability or features seen in established competitors

Launched

Jun 20, 2022

Dec 31, 2023

Developer

Built by Shopify

Apps:

18124

Average Rating:

2.5

Reviews:

739,887

Built by Shopify

Apps:

18124

Average Rating:

2.5

Reviews:

739,887

Make Your Choice

Install App More info

Install App More info View alternatives

Compare NestDesk Live Chat & Helpdesk vs Commslayer ‑ Helpdesk & Chat

NestDesk Live Chat & Helpdesk

Commslayer ‑ Helpdesk & Chat

NestDesk Live Chat & Helpdesk