Compare Moose: Live Chat FAQ Whatsapp vs Ctx: WhatsApp Chat + Marketing

Name: Ctx: WhatsApp Chat + Marketing
Brand: Softpulse Infotech

Moose: Live Chat FAQ Whatsapp

Advanced Helpdesk: FAQ builder, help center, support widget

Ctx: WhatsApp Chat + Marketing

Support on whatsapp chat & recover abandoned carts with Chatix

Moose: Live Chat FAQ Whatsapp

Advanced Helpdesk: FAQ builder, help center, support widget

Ctx: WhatsApp Chat + Marketing

Support on whatsapp chat & recover abandoned carts with Chatix

Overview

What is Ctx: WhatsApp Chat + Marketing?

CTX WhatsApp Chat Marketing is a Shopify app that enables store owners to integrate WhatsApp chat functionality directly into their store. It helps businesses engage customers in real-time, automate responses, and drive sales through personalized messaging.

Key Strengths:

Seamless WhatsApp integration for live chat and marketing
Automated responses and quick replies to improve efficiency
Customizable chat widgets to match store branding

Rating

317 Reviews

9.4

277 Reviews

9.2

Pricing

Install App More info

Features

Faq builder
Help center templates
Support ticket management
Customizable help widget
Efficient helpdesk workflow
Insightful performance reports

Abandoned cart recovery
Order tracking
Whatsapp chat widget
Cod verification
Shared inbox
Automated messages
Order confirmation
Review requests
Mobile app

Screenshots

Moose: Live Chat FAQ Whatsapp screenshot

+ 3 more

Ctx: WhatsApp Chat + Marketing screenshot

+ 3 more

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Pros

Exclusively built for Shopify merchants ensuring tailored features
Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
All-in-one support helpdesk that manages tickets from various channels
Customizable help widget for efficient ticket reception
Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
Insightful reporting features for team and real-time ticket performance
24/7 support availability, ensuring round-the-clock service
Intuitive user interface allowing for seamless integration into product pages
High-quality customer support, including one-to-one demo calls and tutorial sessions

Single widget with multiple features like WhatsApp support Chat, FAQs, Order Tracking, Contact Us
Manual & Automated WhatsApp Chat messages for various functions (eg, Abandoned Checkout Recovery, Order Confirmation)
Mobile app for manual abandoned cart recovery
WhatsApp marketing using WhatsApp Business API with ready-to-use templates and custom templates
Shared Inbox/chat panel to support and answer customer queries
Chrome Extension for Web WhatsApp to recover abandoned carts and confirm orders
User-friendly interface as highlighted in user reviews
30-day free trial period to explore features
Highly responsive and helpful dedicated support team
Hands-on support approach to solve specific customer problems

Cons

Missing information about pricing or possible limitations in the free version
Potential reliance on updates for promised features like the upcoming Chat feature

Launched

Aug 21, 2023

Jun 08, 2015

Developer

Built by MOOSE INNOVATIONS INC.

Apps:

Average Rating:

2.5

Reviews:

317

Built by Softpulse Infotech

Apps:

Average Rating:

4.1

Reviews:

647

Make Your Choice

Install App More info View alternatives

Compare Moose: Live Chat FAQ Whatsapp vs Ctx: WhatsApp Chat + Marketing

Moose: Live Chat FAQ Whatsapp

Ctx: WhatsApp Chat + Marketing

Moose: Live Chat FAQ Whatsapp