This app, Ctx: WhatsApp Marketing + Chat, offers a comprehensive solution for businesses by integrating multiple features such as WhatsApp support chat, FAQs, order tracking, and contact points into a single widget. It enhances customer communication with both manual and automated WhatsApp messages for various stages like abandoned checkout recovery, order confirmation, and more. Additionally, it employs WhatsApp business API for effective marketing with a shared chat panel to address customer queries promptly.
- All-in-One Widget: Combines WhatsApp support chat, FAQs, order tracking, and contact us options into one easily accessible widget for seamless customer interaction.
- Automated Messaging: Offers automated WhatsApp messages for efficient tasks such as abandoned checkout recovery and order confirmations, allowing businesses to use their own numbers.
- Advanced Notifications: Facilitates notifications for order confirmation, COD verification, fulfillment, and review requests to streamline customer communication.
- Shared Inbox: Provides a chat panel where multiple support agents can manage and respond to customer queries, ensuring continuous and effective customer support.
- Chrome Extension: Includes a Chrome extension for Web WhatsApp to manage tasks such as abandoned cart recovery and order confirmations more effectively.
Users have highlighted several outstanding advantages of the app. It is praised for its excellent support and seamless integration with the WhatsApp API, enhancing customer satisfaction and delivery rates. The app's interface is user-friendly, and the customer service is prompt and helpful, making it highly recommended by users for businesses of varying sizes.