Compare Moose: AI Chatbot & Live Chat vs Re:amaze AI Helpdesk & Chat

Name: Re:amaze AI Helpdesk &amp; Chat
Brand: Reamaze

Moose: AI Chatbot & Live Chat

Advanced Helpdesk: FAQ builder, help center, support widget

Re:amaze AI Helpdesk & Chat

Convert more customers w/ AI powered helpdesk and live chat

Moose: AI Chatbot & Live Chat

Advanced Helpdesk: FAQ builder, help center, support widget

Re:amaze AI Helpdesk & Chat

Convert more customers w/ AI powered helpdesk and live chat

Rating

340 Reviews

9.4

175 Reviews

6.7

Pricing

Install App More info

Features

Faq builder
Help center templates
Support ticket management
Customizable help widget
Efficient helpdesk workflow
Insightful performance reports

Push notifications
Automations
Order management
Ai chatbots
Content generation
Unified inbox
Ai-powered live chat
Satisfaction surveys
Status pages

Screenshots

Moose: AI Chatbot & Live Chat screenshot

+ 3 more

+ 8 more

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Pros

Exclusively built for Shopify merchants ensuring tailored features
Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
All-in-one support helpdesk that manages tickets from various channels
Customizable help widget for efficient ticket reception
Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
Insightful reporting features for team and real-time ticket performance
24/7 support availability, ensuring round-the-clock service
Intuitive user interface allowing for seamless integration into product pages
High-quality customer support, including one-to-one demo calls and tutorial sessions

AI-powered helpdesk and live chat optimized for sales
Unified helpdesk inbox and CRM that maps conversations to orders, revenue, returns, and reviews
Ability to unify email, social, SMS, and voice conversations in a single inbox
Directly manage, modify, and create Shopify orders within customer support and chats
AI capabilities for creating replies, writing FAQ articles, building chatbots, and summarizing
Automation of common tasks and patterns with data and rules to save time
Contains features for satisfaction surveys, status pages, and push notifications to keep customers engaged

Cons

Missing information about pricing or possible limitations in the free version
Potential reliance on updates for promised features like the upcoming Chat feature

May require a learning curve to set up and optimize AI functionalities
Potential integration issues with non-Shopify platforms
Could be expensive for small businesses
Dependent on the reliability of AI algorithms which may need fine-tuning
Some users might find the unified inbox overwhelming if not managed properly

Launched

Aug 21, 2023

Mar 31, 2014

Developer

Built by MOOSE INNOVATIONS INC.

Apps:

Average Rating:

2.5

Reviews:

340

Built by Reamaze

Apps:

Average Rating:

4.4

Reviews:

175

Make Your Choice

Install App More info View alternatives

Compare Moose: AI Chatbot & Live Chat vs Re:amaze AI Helpdesk & Chat

Moose: AI Chatbot & Live Chat

Re:amaze AI Helpdesk & Chat

Moose: AI Chatbot & Live Chat