Compare Moose: AI Chatbot & Live Chat vs NS AI Chatbot, Helpdesk & FAQs

Name: NS AI Chatbot, Helpdesk &amp; FAQs
Brand: NestScale

Moose: AI Chatbot & Live Chat

Advanced Helpdesk: FAQ builder, help center, support widget

NS AI Chatbot, Helpdesk & FAQs

Improve customer service with Live chat, Messenger & Helpdesk.

Moose: AI Chatbot & Live Chat

Advanced Helpdesk: FAQ builder, help center, support widget

NS AI Chatbot, Helpdesk & FAQs

Improve customer service with Live chat, Messenger & Helpdesk.

Overview

What is NS AI Chatbot, Helpdesk & FAQs?

NS Live Chat Inbox & Helpdesk is a Shopify app offering a centralized inbox for managing customer queries via live chat, email, and social media, with ticketing and automation features.

Key Strengths:

Unified inbox for all customer interactions
Ticketing system for issue tracking
Automated responses and canned replies

Rating

340 Reviews

9.4

32 Reviews

7.9

Pricing

Install App More info

Features

Faq builder
Help center templates
Support ticket management
Customizable help widget
Efficient helpdesk workflow
Insightful performance reports

Product recommendations
Mobile app support
Order tracking
Chatbot automation
Real-time visitor tracking
Customer behavior tracking
Customer profiles
Unified inbox
Messenger integration
24/7 customer service
Smart conversation management
Helpdesk widget
Saved responses

Screenshots

Moose: AI Chatbot & Live Chat screenshot

+ 3 more

NS AI Chatbot, Helpdesk & FAQs screenshot

+ 8 more

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Pros

Exclusively built for Shopify merchants ensuring tailored features
Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
All-in-one support helpdesk that manages tickets from various channels
Customizable help widget for efficient ticket reception
Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
Insightful reporting features for team and real-time ticket performance
24/7 support availability, ensuring round-the-clock service
Intuitive user interface allowing for seamless integration into product pages
High-quality customer support, including one-to-one demo calls and tutorial sessions

Centralizes support conversations from different stores and channels into one unified inbox
Provides detailed customer behavior insights and product recommendations to unlock sales from chat interactions
Enables 24/7 proactive customer service through Helpdesk and Chatbot features, improving efficiency
Smart conversation management aids in helping more customers in less time
Intuitive mobile app allows support agents to assist customers from anywhere
Manages and responds to Facebook Messenger and Live Chat messages from a single inbox
Facilitates product recommendations, inventory browsing, and order creation while chatting
Includes features for customer profiles, cart previews, and real-time website visitor tracking
Enhances responsiveness and automates support with chatbot and saved responses

Cons

Missing information about pricing or possible limitations in the free version
Potential reliance on updates for promised features like the upcoming Chat feature

Few user reviews available to gauge broader user experience and potential issues
Dependency on internet connection and mobile device performance for optimal use of mobile app features
Complexity of integrating the app across multiple support channels may require a learning curve

Launched

Aug 21, 2023

Jun 20, 2022

Developer

Built by MOOSE INNOVATIONS INC.

Apps:

Average Rating:

2.5

Reviews:

340

Built by NestScale

Apps:

Average Rating:

4.9

Reviews:

226

Make Your Choice

Install App More info View alternatives

Install App More info

Compare Moose: AI Chatbot & Live Chat vs NS AI Chatbot, Helpdesk & FAQs

Moose: AI Chatbot & Live Chat

NS AI Chatbot, Helpdesk & FAQs

Moose: AI Chatbot & Live Chat