Compare Moose: AI Chatbot & Live Chat vs LiveChat: AI live chat by Text

Name: LiveChat: AI live chat by Text
Brand: Shopify

Moose: AI Chatbot & Live Chat

Advanced Helpdesk: FAQ builder, help center, support widget

LiveChat: AI live chat by Text

Live Chat with Help Desk and Product Recommendations

Moose: AI Chatbot & Live Chat

Advanced Helpdesk: FAQ builder, help center, support widget

LiveChat: AI live chat by Text

Live Chat with Help Desk and Product Recommendations

Rating

455 Reviews

9.4

47 Reviews

9.1

Pricing

Install App More info

Features

Faq builder
Help center templates
Support ticket management
Customizable help widget
Efficient helpdesk workflow
Insightful performance reports

Product recommendations
Discount codes
Order history
Pre-set messages
Cart preview
Messaging integration

Screenshots

Moose: AI Chatbot & Live Chat screenshot

+ 6 more

LiveChat: AI live chat by Text screenshot

+ 2 more

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Pros

Exclusively built for Shopify merchants ensuring tailored features
Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
All-in-one support helpdesk that manages tickets from various channels
Customizable help widget for efficient ticket reception
Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
Insightful reporting features for team and real-time ticket performance
24/7 support availability, ensuring round-the-clock service
Intuitive user interface allowing for seamless integration into product pages
High-quality customer support, including one-to-one demo calls and tutorial sessions

Immediate engagement with shoppers using pre-set messages
Capability to send discount codes based on visitor behavior
Access to customer details like cart content and order history
Possibility to send product recommendations linking directly to product pages
Real-time cart preview feature
Engage shoppers with coupons, deals, and announcements
Integration with popular messaging apps like Messenger and WhatsApp

Cons

Missing information about pricing or possible limitations in the free version
Potential reliance on updates for promised features like the upcoming Chat feature

Potential for intrusive experience if messages are too frequent
Requires monitoring and ongoing management to maintain effectiveness
Dependence on predefined criteria which may not cover all shopper behaviors
Possibility of technical issues or glitches during integration with other apps

Launched

Aug 21, 2023

Nov 29, 2017

Developer

Built by Shopify

Apps:

19244

Average Rating:

2.5

Reviews:

794,107

Built by Shopify

Apps:

19244

Average Rating:

2.5

Reviews:

794,107

Make Your Choice

Install App More info View alternatives

Install App More info

Compare Moose: AI Chatbot & Live Chat vs LiveChat: AI live chat by Text

Moose: AI Chatbot & Live Chat

LiveChat: AI live chat by Text

Moose: AI Chatbot & Live Chat