Hextom vs Zoko: Best WhatsApp CRM for Shopify

Name: Zoko: WhatsApp CRM
Brand: Bourbon Science Inc.

Compare Hextom WhatsApp SMS & Push vs Zoko WhatsApp CRM for Shopify: features, pricing, and integrations. Pick the right app for your store! Are you looking for a WhatsApp CRM solution for your Shopify store but unsure whether Hextom WhatsApp SMS & Push or Zoko WhatsApp CRM is the better choice? This detailed comparison breaks down their features, pricing, and performance to help you decide.

Hextom: WhatsApp, SMS & Push

WhatsApp, SMS, Web Push marketing and abandoned cart recovery

Zoko: WhatsApp CRM

Unleash ChatGPT inside your WhatsApp business number!

Hextom: WhatsApp, SMS & Push

WhatsApp, SMS, Web Push marketing and abandoned cart recovery

Zoko: WhatsApp CRM

Unleash ChatGPT inside your WhatsApp business number!

Overview

What is Hextom: WhatsApp, SMS & Push?

Hextom WhatsApp SMS & Push is a Shopify app that enables merchants to engage customers via WhatsApp, SMS, and push notifications. It helps automate marketing, order updates, and customer support.

Key Strengths:

Multi-channel messaging (WhatsApp, SMS, push notifications)
Automated order and shipping alerts
Customizable templates for marketing campaigns

What is Zoko: WhatsApp CRM?

Zoko WhatsApp CRM is a Shopify app designed to streamline customer communication and sales via WhatsApp. It offers live chat, automation, and CRM tools to enhance engagement and support.

Key Strengths:

Seamless WhatsApp integration for sales and support
Automated responses and chatbot functionality
Built-in CRM for managing customer interactions

Rating

316 Reviews

8.6

233 Reviews

9.3

Pricing

Install App More info

Features

Customizable popups
Abandoned cart recovery
Whatsapp marketing
Sms marketing
Web push marketing
Checkout automations
Back-in-stock alerts
Price-drop alerts
Smart balancing algorithm
Multi-channel campaigns
Automated reminders

Cod confirmation
Cart recovery
Dynamic segments
Broadcast messages
Bulk whatsapp messages
No-code chatbot builder
Customer query management
Whatsapp catalog sync
Order collection automation
Template messaging

Screenshots

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Pros

All-in-one platform includes WhatsApp, SMS, and Web Push marketing channels
Easily create customizable popups to grow subscriber lists
Create multi-channel campaigns in minutes
Automated recovery of abandoned carts, checkout, and browser
Automated notifications for back-in-stock and price-drop alerts
Smart balancing algorithm ensures messages are delivered through the optimal channel, preventing duplicates
Highly rated by users for ease of use and effective customer support

Comprehensive platform for sales, marketing, and customer support on WhatsApp
Allows bulk WhatsApp messaging, broadcasts, and template messages
No-code builder for creating chatbots
Single team inbox for managing customer queries
Integration with ChatGPT for order collection inside WhatsApp
Syncs Shopify catalog with WhatsApp business account
Dedicated flows for COD Confirmation and COD to Prepaid to enhance revenue
Supports broadcasts and dynamic segments for targeted marketing
Includes features like chatbots, notifications, and cart recovery
Positive user review highlighting ease of access, comprehensive features, and smooth onboarding process

Cons

No specific cons mentioned in the description or review
Potential learning curve for beginners unfamiliar with multi-channel marketing platforms
Dependence on the availability and performance of multiple communication channels (WhatsApp, SMS, Web Push)

Requires an official WhatsApp API account for usage
Limited user reviews available for more comprehensive feedback
Potential learning curve for teams new to WhatsApp business tools

Launched

Sep 25, 2018

Dec 07, 2020

Developer

Built by Hextom

Apps:

Average Rating:

4.8

Reviews:

12,063

Built by Bourbon Science Inc.

Apps:

Average Rating:

4.8

Reviews:

233

Make Your Choice

Install App More info View alternatives

Frequently Asked Questions (FAQ)

Which app offers better WhatsApp automation?

Zoko WhatsApp CRM specializes in WhatsApp automation with chatbots and predefined responses, while Hextom focuses on multi-channel messaging, including WhatsApp, SMS, and push notifications.
Does Hextom support SMS and push notifications?

Yes, Hextom includes SMS and push notification features alongside WhatsApp, making it a versatile choice for multi-channel engagement.
Which app is more affordable?

Pricing varies based on features and usage. Hextom offers tiered plans, while Zoko provides flexible pricing based on message volume. Compare your needs to determine the best fit.
Can Zoko integrate with Shopify's CRM?

Yes, Zoko includes built-in CRM tools to manage customer interactions directly within the app, syncing with Shopify data.
Which app is better for order updates?

Hextom excels in automated order and shipping notifications, while Zoko focuses more on sales and support interactions via WhatsApp.

Hextom vs Zoko: Best WhatsApp CRM for Shopify

Hextom: WhatsApp, SMS & Push

Zoko: WhatsApp CRM

Hextom: WhatsApp, SMS & Push