Compare Growave: Loyalty & Wishlist vs Customer.guru Net Promoter NPS

Name: Customer.guru Net Promoter NPS
Brand: Customer.guru

Growave: Loyalty & Wishlist

Boost sales with Loyalty, Reward, Referrals, Wishlist, Reviews

Customer.guru Net Promoter NPS

Survey Net Promoter Score, get testimonials & product reviews

Growave: Loyalty & Wishlist

Boost sales with Loyalty, Reward, Referrals, Wishlist, Reviews

Customer.guru Net Promoter NPS

Survey Net Promoter Score, get testimonials & product reviews

Rating

1,230 Reviews

9.1

69 Reviews

7.6

Pricing

Install App More info

Features

No coding required
Multi-language support
Seamless integration
Real-time analytics
Vip tiers
Referral system
Loyalty program
Custom rewards
Product reviews
Wishlist management
Ugc integration
Extensive customization

Quick installation
Embed testimonials
Segmented satisfaction tracking
Product-based satisfaction analysis
Time-specific feedback
Order-frequency insights
Geographic feedback analysis
Trend discovery
Increased survey responses

Screenshots

+ 9 more

Customer.guru Net Promoter NPS screenshot

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Pros

Versatile and feature-rich, combining multiple functionalities into one app
Seamless integration with Shopify, no coding required
Extensive customization options to match any theme
Multi-language support for cross-border selling
Real-time analytics and comprehensive dashboard
24/7 support with highly responsive and helpful customer service
Ability to increase repeat purchases with loyalty programs and VIP tiers
Organic customer acquisition through referral programs
Boosts sales through wishlists and trigger emails
Collects reviews and UGC seamlessly, improving social proof
Positive user experience and ease of use
Integrations with other tools like Klaviyo
Frequent updates and improvements to the app

Quick installation process taking only 30 seconds
Increased survey response rates due to smart follow-ups
Ability to embed testimonials and reviews for better visibility
Offers detailed insights into customer satisfaction based on various factors like product ordered and purchase date
Helps discover trends in customer opinions

Cons

Expensive, although cheaper than using multiple apps separately
Issues may arise with theme updates requiring support intervention
Customer service can be slow to resolve some issues
POS store compatibility needs improvement
Some users experienced bugs and incomplete code removals impacting store functions
Negative experiences with loyalty and rewards program on mobile devices

Limited to Net Promoter Score (NPS) surveys, may not offer other types of customer feedback options
Some potential users might find the features too basic or not sufficiently customizable for their needs

Launched

Jul 13, 2014

Aug 30, 2016

Developer

Built by Growave

Apps:

Average Rating:

4.9

Reviews:

1,379

Built by Customer.guru

Apps:

Average Rating:

4.6

Reviews:

Make Your Choice

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Compare Growave: Loyalty & Wishlist vs Customer.guru Net Promoter NPS

Growave: Loyalty & Wishlist

Customer.guru Net Promoter NPS

Growave: Loyalty & Wishlist