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Gorgias: AI, Helpdesk & Chat logo

Gorgias: AI, Helpdesk & Chat

Support made simple and scalable.

HeiChat: ChatGPT Sales Chatbot logo

HeiChat: ChatGPT Sales Chatbot

Advanced AI, reply to customer inquiries within seconds.

Gorgias: AI, Helpdesk & Chat logo

Gorgias: AI, Helpdesk & Chat

Support made simple and scalable.

HeiChat: ChatGPT Sales Chatbot logo

HeiChat: ChatGPT Sales Chatbot

Advanced AI, reply to customer inquiries within seconds.

Overview

Overview

What is Gorgias: AI, Helpdesk & Chat?

Gorgias is a helpdesk and live chat app designed for eCommerce stores, offering seamless integration with Shopify. It centralizes customer inquiries from email, chat, and social media into one dashboard.

Key Strengths:

  • Automated responses and macros for efficiency
  • Multi-channel support (email, chat, social media)
  • Deep Shopify integration for order lookups

What is HeiChat: ChatGPT Sales Chatbot?

HeiChat is a Shopify sales chatbot leveraging ChatGPT to automate customer support, boost conversions, and streamline order management.

Key Strengths:

  • AI-powered live chat and order tracking
  • Multi-language support
  • Pre-built templates for quick setup

Rating

Rating

607 Reviews
8
74 Reviews
8

Pricing

Pricing

  • $10-$900 / Month
  • 7 Days Free Trial
Install App More info
  • $29.9-$299 / Month
  • Free Plan Available
  • 3 Days Free Trial
Install App More info

Features

Features

  • Ai-powered responses
  • Order management
  • 24/7 support
  • Unified inbox
  • Revenue statistics
  • Multilingual support
  • Track orders
  • 24/7 support
  • Trainable ai
  • Reply within seconds
  • Convert inquiries
  • Recommend products
  • Answer policies

Screenshots

Screenshots

Gorgias: AI, Helpdesk & Chat screenshot Gorgias: AI, Helpdesk & Chat screenshot Gorgias: AI, Helpdesk & Chat screenshot Gorgias: AI, Helpdesk & Chat screenshot
HeiChat: ChatGPT Sales Chatbot screenshot HeiChat: ChatGPT Sales Chatbot screenshot HeiChat: ChatGPT Sales Chatbot screenshot

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Pros

Pros

  • Combines all support channels into one inbox, making support management easier
  • Integrates with over 100 apps, offering extensive functionality
  • Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
  • AI-powered ticket management allows for fast response times
  • Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
  • Offers 24/7 support through a Help Center, chat, and website campaigns
  • Highly praised customer service and support team responsiveness
  • Stable and flexible platform, beneficial for scaling support teams
  • Advanced AI based on ChatGPT models (GPT-3.5 & GPT-4) and Claude (Claude 3 Opus).
  • Operates 24/7, ensuring constant customer support availability.
  • Capable of converting general inquiries into sales effectively.
  • Helps in checking and responding accurately to 'Where is my order' inquiries.
  • Can handle many tasks typically performed by human customer service representatives.
  • Supports answers related to discounts, store policies, and shipping policies.
  • Allows customization and training of the chatbot using a PDF/TXT based knowledge base.
  • Real-time awareness of store product listings and delistings.
  • Supports over 95 languages, including English (EN), Spanish (ES), Chinese (ZH), French (FR), German (DE), Arabic (AR), Japanese (JA), and Russian (RU).

Cons

Cons

  • Issues with the phone app functionality, including lack of notifications and unresolved bugs
  • Some users reported poor customer support experiences
  • Inconsistent support quality, although some negative experiences were later addressed satisfactorily
  • Long-standing users expressing dissatisfaction, indicating potential degradation in service over time
  • The advanced AI models may require significant computational resources.
  • Potential initial setup and training of the chatbot might be time-consuming.
  • May need continuous updates and corrections to maintain accuracy.
  • Could lead to reduced human customer service roles, impacting jobs.
  • Effectiveness relies on the quality of the knowledge base provided by the user.
  • High dependence on accurate and timely data for real-time store product listings.

Categories

Categories

Launched

Launched

Feb 28, 2017
Apr 25, 2023

Developer

Developer

Built by Shopify

Apps:

20597

Average Rating:

2.4

Reviews:

807,667

Built by Shopify

Apps:

20597

Average Rating:

2.4

Reviews:

807,667

Make Your Choice

Make Your Choice

Install App More info View alternatives
Install App More info View alternatives

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