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Gorgias: AI, Helpdesk & Chat logo

Gorgias: AI, Helpdesk & Chat

Support made simple and scalable.

ChatIQ: AI chatbot & Salesbot logo

ChatIQ: AI chatbot & Salesbot

Instantly turn conversations into sales with AI-powered expert assistance.

Gorgias: AI, Helpdesk & Chat logo

Gorgias: AI, Helpdesk & Chat

Support made simple and scalable.

ChatIQ: AI chatbot & Salesbot logo

ChatIQ: AI chatbot & Salesbot

Instantly turn conversations into sales with AI-powered expert assistance.

Rating

Rating

607 Reviews
7.1
32 Reviews
0.1

Pricing

Pricing

  • $10-$900 / Month
  • 7 Days Free Trial
Install App More info
  • Free App
  • Free Plan Available
Install App More info

Features

Features

  • Ai-powered responses
  • Order management
  • 24/7 support
  • Unified inbox
  • Revenue statistics

Screenshots

Screenshots

Gorgias: AI, Helpdesk & Chat screenshot Gorgias: AI, Helpdesk & Chat screenshot Gorgias: AI, Helpdesk & Chat screenshot Gorgias: AI, Helpdesk & Chat screenshot
ChatIQ: AI chatbot & Salesbot screenshot ChatIQ: AI chatbot & Salesbot screenshot ChatIQ: AI chatbot & Salesbot screenshot ChatIQ: AI chatbot & Salesbot screenshot

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Pros

Pros

  • Combines all support channels into one inbox, making support management easier
  • Integrates with over 100 apps, offering extensive functionality
  • Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
  • AI-powered ticket management allows for fast response times
  • Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
  • Offers 24/7 support through a Help Center, chat, and website campaigns
  • Highly praised customer service and support team responsiveness
  • Stable and flexible platform, beneficial for scaling support teams

Cons

Cons

  • Issues with the phone app functionality, including lack of notifications and unresolved bugs
  • Some users reported poor customer support experiences
  • Inconsistent support quality, although some negative experiences were later addressed satisfactorily
  • Long-standing users expressing dissatisfaction, indicating potential degradation in service over time

Categories

Categories

Launched

Launched

Feb 28, 2017
Dec 06, 2020

Developer

Developer

Built by Gorgias Inc.

Apps:

1

Average Rating:

4.3

Reviews:

607

Built by Shopify

Apps:

16460

Average Rating:

2.4

Reviews:

529,604

Make Your Choice

Make Your Choice

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