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Gorgias: AI, Helpdesk & Chat logo

Gorgias: AI, Helpdesk & Chat

Support made simple and scalable.

AskTimmy AI Chat Bot + ChatGPT logo

AskTimmy AI Chat Bot + ChatGPT

ChatGPT powered AI Chat / AI Chatbot for effective conversions

Gorgias: AI, Helpdesk & Chat logo

Gorgias: AI, Helpdesk & Chat

Support made simple and scalable.

AskTimmy AI Chat Bot + ChatGPT logo

AskTimmy AI Chat Bot + ChatGPT

ChatGPT powered AI Chat / AI Chatbot for effective conversions

Rating

Rating

607 Reviews
7.1
24 Reviews
8.2

Pricing

Pricing

  • $10-$900 / Month
  • 7 Days Free Trial
Install App More info
  • $24-$99 / Month
  • Free Plan Available
Install App More info

Features

Features

  • Ai-powered responses
  • Order management
  • 24/7 support
  • Unified inbox
  • Revenue statistics
  • Product recommendations
  • Product discovery
  • 24/7 ai support
  • Customer queries
  • Catalog learning
  • Conversation tracking
  • Chatbot customization

Screenshots

Screenshots

Gorgias: AI, Helpdesk & Chat screenshot Gorgias: AI, Helpdesk & Chat screenshot Gorgias: AI, Helpdesk & Chat screenshot Gorgias: AI, Helpdesk & Chat screenshot
AskTimmy AI Chat Bot + ChatGPT screenshot AskTimmy AI Chat Bot + ChatGPT screenshot AskTimmy AI Chat Bot + ChatGPT screenshot AskTimmy AI Chat Bot + ChatGPT screenshot
+ 2 more
AskTimmy AI Chat Bot + ChatGPT screenshot AskTimmy AI Chat Bot + ChatGPT screenshot

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Pros

Pros

  • Combines all support channels into one inbox, making support management easier
  • Integrates with over 100 apps, offering extensive functionality
  • Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
  • AI-powered ticket management allows for fast response times
  • Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
  • Offers 24/7 support through a Help Center, chat, and website campaigns
  • Highly praised customer service and support team responsiveness
  • Stable and flexible platform, beneficial for scaling support teams
  • 24/7 human-like AI chat support
  • Powered by ChatGPT for effective and natural conversations
  • Helps convert visitors into buyers by recommending products
  • Acts as a shopping assistant, answering customer queries and aiding in product discovery
  • Instantly learns product catalogs to provide quick recommendations
  • Ability to track conversations for insights
  • Customization options for tailoring the chatbot's appearance and tone to fit the brand
  • Easy to set up, making it suitable for various businesses
  • Dedicated setup support and access to prompt engineers

Cons

Cons

  • Issues with the phone app functionality, including lack of notifications and unresolved bugs
  • Some users reported poor customer support experiences
  • Inconsistent support quality, although some negative experiences were later addressed satisfactorily
  • Long-standing users expressing dissatisfaction, indicating potential degradation in service over time
  • Potential dependency on AI may require continuous fine-tuning for optimal results
  • The effectiveness may vary depending on the complexity and size of the product catalog
  • Might not replicate the nuanced understanding and empathy of a human agent
  • Difficult Integration with third party Apps
  • Inconsistent Performance
  • Lack of Multilingual Support
  • Limited Customization Options for AI Responses

Categories

Categories

Launched

Launched

Feb 28, 2017
Feb 25, 2024

Developer

Developer

Built by Gorgias Inc.

Apps:

1

Average Rating:

4.3

Reviews:

607

Built by Shopify

Apps:

16460

Average Rating:

2.4

Reviews:

529,604

Make Your Choice

Make Your Choice

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