Compare Gladly: AI‑Powered CX Platform vs Smile

Name: Smile
Brand: ShopPad Inc.

Gladly: AI‑Powered CX Platform

People-centered customer service platform for eCommerce brands

Smile

The most fun and effective way to get reviews on your products

Gladly: AI‑Powered CX Platform

People-centered customer service platform for eCommerce brands

Smile

The most fun and effective way to get reviews on your products

Rating

26 Reviews

7.9

13 Reviews

9.1

Pricing

Install App More info

Features

Single view history
Unified communication stream
Personalized self-service
Integrated voice support
Agent skill matching

Social media integration
Review generation
Customer engagement
Review analytics
Product feedback collection
User-friendly interface
Automated review requests
Customizable templates

Screenshots

Gladly: AI‑Powered CX Platform screenshot

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Pros

People-centered approach focuses on building relationships rather than managing tickets
Integrated platform includes all communication channels: voice, email, SMS, chat, social messaging, and self-service
Lifelong conversation stream provides a cohesive customer history view
Agents can efficiently manage without losing context, improving customer interaction
Personalized self-service enhances customer experience based on historical data
Streamlined platform helps reduce operational costs and complexity
Real-time customer-agent matching optimizes support based on history, situation, or skills
Highly recommended by brands due to its effectiveness and integration

Fun and engaging method for collecting reviews using emojis
Effective in generating more positive feedback
Simple and mobile-friendly design ensures ease of use
Increases customer retention and engagement creatively
Builds trust and boosts conversion rates with genuine customer reactions

Cons

Potential difficulty for users familiar with traditional ticket-based systems
Complexity in setup and integration for some businesses might be challenging
Dependence on comprehensive data collection for maximum efficiency may raise privacy concerns
Potential high cost of implementation for smaller businesses

Over-reliance on emoji feedback may limit detailed or constructive reviews
May not appeal to all demographics, particularly older customers

Launched

Feb 15, 2021

Jul 11, 2017

Developer

Built by Gladly Inc

Apps:

Average Rating:

4.8

Reviews:

Built by ShopPad Inc.

Apps:

Average Rating:

4.6

Reviews:

2,807

Make Your Choice

Install App More info

Compare Gladly: AI‑Powered CX Platform vs Smile

Gladly: AI‑Powered CX Platform

Smile

Gladly: AI‑Powered CX Platform