Compare Facebook Chat Box - Chatbot vs Relish AI Chatbot + ChatGPT

Name: Relish AI Chatbot + ChatGPT
Brand: Relishly Inc

Facebook Chat Box - Chatbot

Live chat with customers through Facebook Messenger.

Relish AI Chatbot + ChatGPT

Automate Customer Support, Instant FAQ in Chat, Live Chat

Facebook Chat Box - Chatbot

Live chat with customers through Facebook Messenger.

Relish AI Chatbot + ChatGPT

Automate Customer Support, Instant FAQ in Chat, Live Chat

Rating

505 Reviews

7.2

25 Reviews

9.1

Pricing

More info

Install App More info

Features

Live chat
Order confirmation
Abandoned cart messages
Subscribe popup
Marketing campaign

Subscription management
Virtual shopping assistant
Automated customer support
Instant faq responses
Order status updates
Human hand-off
Conversational campaigns

Screenshots

+ 4 more

+ 3 more

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Pros

Allows direct live chat with customers through Facebook Messenger
Helps store owners stay connected with customers uninterruptedly
Stores conversations for future marketing campaigns
Sends notifications for abandoned carts to encourage faster checkout
Provides a popup with discount codes to encourage customer sign-up
Automates marketing campaigns through Messenger
Sends detailed order confirmation messages

24/7 availability ensures constant customer support and engagement
Automates FAQs and live chat, freeing up time for more important tasks
Instant responses can boost store conversions and sales
Can hand-off to human agents if chatbot is unable to answer, ensuring customer satisfaction
Personalized conversational campaigns tailored to customer type and page improve user experience

Cons

Dependent on Facebook Messenger platform which may not be preferred by all customers
Potential for notification overload leading to customer annoyance
May require continuous monitoring to respond promptly to customer inquiries
Relies heavily on user's Facebook engagement which can be limited based on demographic
Possible integration and technical issues with existing store infrastructure
Frequent updates and maintenance might be needed to stay compliant with Facebook's policies

Complex queries may still require human intervention, which can delay responses
Customization of conversational campaigns may require additional setup and oversight
Depending on AI accuracy, some responses might lack the depth or accuracy of human interaction
Integration with existing systems might pose challenges for some businesses

Launched

Apr 22, 2025

Developer

Built by Shopify

Apps:

1029

Average Rating:

3.2

Reviews:

43,034

Built by Relishly Inc

Apps:

Average Rating:

4.9

Reviews:

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Compare Facebook Chat Box - Chatbot vs Relish AI Chatbot + ChatGPT

Facebook Chat Box - Chatbot

Relish AI Chatbot + ChatGPT

Facebook Chat Box - Chatbot