Compare Facebook Chat Box - Chatbot vs Formilla Live Chat + Chatbot

Name: Formilla Live Chat + Chatbot
Brand: Formilla.com

Facebook Chat Box - Chatbot

Live chat with customers through Facebook Messenger.

Formilla Live Chat + Chatbot

Live chat and chatbot to increase sales and improve support!

Facebook Chat Box - Chatbot

Live chat with customers through Facebook Messenger.

Formilla Live Chat + Chatbot

Live chat and chatbot to increase sales and improve support!

Rating

505 Reviews

7.2

20 Reviews

8.2

Pricing

Install App More info

Features

Live chat
Order confirmation
Abandoned cart messages
Subscribe popup
Marketing campaign

Real-time chat
Visitor monitoring
Lead qualification
Mobile apps
Marketing popups

Screenshots

+ 4 more

+ 3 more

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Pros

Allows direct live chat with customers through Facebook Messenger
Helps store owners stay connected with customers uninterruptedly
Stores conversations for future marketing campaigns
Sends notifications for abandoned carts to encourage faster checkout
Provides a popup with discount codes to encourage customer sign-up
Automates marketing campaigns through Messenger
Sends detailed order confirmation messages

Real-time chat and chatbots have proven to increase sales and improve support
Immediate assistance preferred by customers over phone and email
Free package available for one user
Flexible premium packages available for more features
Marketing popups included to engage customers in various ways
Ability to see visitors on the site in real-time and request to chat
24/7 lead qualification and product marketing by chatbot
Mobile app support for live chat from anywhere in the world

Cons

Dependent on Facebook Messenger platform which may not be preferred by all customers
Potential for notification overload leading to customer annoyance
May require continuous monitoring to respond promptly to customer inquiries
Relies heavily on user's Facebook engagement which can be limited based on demographic
Possible integration and technical issues with existing store infrastructure
Frequent updates and maintenance might be needed to stay compliant with Facebook's policies

Free package limited to only one user
Full features and benefits might require a premium package
Potential need for constant monitoring to handle real-time chats effectively
Chatbots might not handle complex customer queries as effectively as human agents

Launched

Jun 12, 2018

Jun 02, 2014

Developer

Built by Shopify

Apps:

1468

Average Rating:

2.9

Reviews:

42,861

Built by Formilla.com

Apps:

Average Rating:

Reviews:

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Compare Facebook Chat Box - Chatbot vs Formilla Live Chat + Chatbot

Facebook Chat Box - Chatbot

Formilla Live Chat + Chatbot

Facebook Chat Box - Chatbot