Compare Dondy: WhatsApp Marketing+Chat vs DC: Shared Inbox & AI Helpdesk

Name: DC: Shared Inbox &amp; AI Helpdesk
Brand: Shopify

Dondy: WhatsApp Marketing+Chat

WhatsApp Platform Including Automation, Abandoned Carts & Chat

DC: Shared Inbox & AI Helpdesk

Manage Customer Service on WhatsApp, send Marketing Broadcasts

Dondy: WhatsApp Marketing+Chat

WhatsApp Platform Including Automation, Abandoned Carts & Chat

DC: Shared Inbox & AI Helpdesk

Manage Customer Service on WhatsApp, send Marketing Broadcasts

Rating

672 Reviews

180 Reviews

8.7

Pricing

More info

Install App More info

Features

Easy installation
Whatsapp marketing campaigns
Automated abandoned cart recovery
Personalized messaging automation
Instant whatsapp chat widget
Live event-based flows
Bulk messaging

Email integration
Unified dashboard
Whatsapp broadcasts
Multichannel messaging

Screenshots

Dondy: WhatsApp Marketing+Chat screenshot

+ 1 more

DC: Shared Inbox & AI Helpdesk screenshot

+ 3 more

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Pros

Quick and simple set-up
Efficient support team; quick responses to queries
User-friendly and easy to install without requiring coding knowledge
Effectiveness in recovering abandoned carts and sending personalized messages
Ability to build custom WhatsApp flows based on live events and specific conditions
Large audience reach through bulk messaging and marketing campaigns
Responsive WhatsApp icon, button, and chat widget that improve customer experience
Positive customer service experience as highlighted by numerous user reviews
Intuitive application with good possibilities to build customer service
Pro services available for advanced features
Free version offered

Superb customer service with prompt issue resolution, often within hours
Easy API integration, making it user-friendly even for those not technically inclined
Useful and feature-rich for customer service and marketing broadcasts
Highly recommended by long-term users who have used it for multiple brands
Value for money with a fair offering of features

Cons

Occasional bugs, particularly related to Meta issues
Some features may still be in development or need updates/fixes

Launched

Mar 14, 2023

Jan 24, 2021

Developer

Built by Shopify

Apps:

17859

Average Rating:

2.5

Reviews:

728,940

Built by Shopify

Apps:

17859

Average Rating:

2.5

Reviews:

728,940

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Compare Dondy: WhatsApp Marketing+Chat vs DC: Shared Inbox & AI Helpdesk

Dondy: WhatsApp Marketing+Chat

DC: Shared Inbox & AI Helpdesk

Dondy: WhatsApp Marketing+Chat