Compare Crisp ‑ Helpdesk & AI Chatbot vs Gorgias: AI, Helpdesk & Chat

Name: Gorgias: AI, Helpdesk &amp; Chat
Brand: Shopify

Crisp ‑ Helpdesk & AI Chatbot

Give your customer support experience a human touch

Crisp ‑ Helpdesk & AI Chatbot

Give your customer support experience a human touch

Gorgias is a helpdesk and live chat app designed for eCommerce stores, offering seamless integration with Shopify. It centralizes customer inquiries from email, chat, and social media into one dashboard.

Key Strengths:

Automated responses and macros for efficiency
Multi-channel support (email, chat, social media)
Deep Shopify integration for order lookups

Rating

36 Reviews

6.7

607 Reviews

7.1

Pricing

Install App More info

Features

Quick installation
Faq page builder
Centralize channels
Ai bots handover
Pre-built scenarios

Ai-powered responses
Order management
24/7 support
Unified inbox
Revenue statistics

Screenshots

Crisp ‑ Helpdesk & AI Chatbot screenshot

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Pros

Centralizes 12 channels such as emails, live chat, Instagram DM, Messenger, and Phone
Easy AI bots to human handover offers the best of both worlds
Dedicated FAQ page builder that combines with chatbots
Chatbot builder with pre-built scenarios to help solve customer problems
Quick installation on Shopify in 30 seconds
Simple to install and use, making it accessible for any team member to respond to customer inquiries
Good interconnection with a wide range of tools

Combines all support channels into one inbox, making support management easier
Integrates with over 100 apps, offering extensive functionality
Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
AI-powered ticket management allows for fast response times
Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
Offers 24/7 support through a Help Center, chat, and website campaigns
Highly praised customer service and support team responsiveness
Stable and flexible platform, beneficial for scaling support teams

Cons

Issues reported with registration process, such as emails being unexpectedly prohibited
Frustration due to lack of response from support via their own chat software

Issues with the phone app functionality, including lack of notifications and unresolved bugs
Some users reported poor customer support experiences
Inconsistent support quality, although some negative experiences were later addressed satisfactorily
Long-standing users expressing dissatisfaction, indicating potential degradation in service over time

Launched

Dec 15, 2022

Feb 28, 2017

Developer

Built by Shopify

Apps:

24239

Average Rating:

2.4

Reviews:

809,805

Built by Shopify

Apps:

24239

Average Rating:

2.4

Reviews:

809,805

Make Your Choice

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Compare Crisp ‑ Helpdesk & AI Chatbot vs Gorgias: AI, Helpdesk & Chat

Crisp ‑ Helpdesk & AI Chatbot

Gorgias: AI, Helpdesk & Chat

Crisp ‑ Helpdesk & AI Chatbot

Gorgias: AI, Helpdesk & Chat

Overview

Overview