Compare Chatway Live Chat & WhatsApp vs ZB: Facebook & Messenger Chat

Name: ZB: Facebook &amp; Messenger Chat
Brand: Shopify

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

ZB: Facebook & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

ZB: Facebook & Messenger Chat

Support your customers quickly using Facebook Live Chat.

Overview

What is Chatway Live Chat & WhatsApp?

Chatway is a live chat and WhatsApp integration app designed for Shopify stores. It helps businesses engage with customers in real-time, automate responses, and streamline communication across multiple channels.

Key Strengths:

Seamless WhatsApp integration for direct messaging
AI-powered chatbots for automated responses
Multi-language support for global stores

What is ZB: Facebook & Messenger Chat?

ZB WhatsApp & Messenger Chat is a Shopify app that centralizes WhatsApp and Messenger chats for seamless customer communication. It includes automated responses and order tracking.

Key Strengths:

Direct WhatsApp and Messenger integration
Automated greetings and quick replies
Order status updates via chat

Rating

223 Reviews

9.1

16 Reviews

9.1

Pricing

Install App More info

Features

File sharing
Mobile compatibility
Customizable widget
Real-time chat
Chat history
Visitor recommendations

Messenger contact
Message labeling
Notes in messenger
Message history

Screenshots

+ 3 more

ZB: Facebook & Messenger Chat screenshot

+ 2 more

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Pros

Offers immediate customer service through live chat, helping to provide timely assistance
Ability to make recommendations and offers based on past conversations or pages visited
Agents can be assigned to specific customer service conversations for better management
Available on both Android and iOS, allowing for mobile notifications and responses
Provides customization options for the chat widget, including color, logo, and button size
Easy file sharing within the chat for enhanced customer support
Comprehensive conversation history to provide context before responding
Notifications are instant, helping ensure timely responses
Highly rated user experience with consistent 5-star reviews
Compatible with third-party themes and highly reliable according to user reviews
Responsive support team praised by multiple users
Enables chat assignment among team members, facilitating better teamwork

Allows customers to contact you via their personal Messenger account
Ability to sort and label incoming messages
Option to keep notes inside Messenger for future reference
Message history is preserved indefinitely
Preferred by customers for communication over email
Enhances customer service and support
Simplifies customer engagement through a widely-used platform
Helps in managing and tracking customer interactions more efficiently

Cons

Dependence on Facebook Messenger platform; users must have a Messenger account
Potential privacy concerns with storing detailed customer notes in Messenger
Not suitable for customers who prefer traditional customer service channels like phone or email
Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
Might lack advanced customer service features found in dedicated CRM systems

Launched

Sep 06, 2023

Jan 17, 2016

Developer

Built by Shopify

Apps:

18047

Average Rating:

2.5

Reviews:

736,093

Built by Shopify

Apps:

18047

Average Rating:

2.5

Reviews:

736,093

Make Your Choice

Install App More info View alternatives

Install App More info

Compare Chatway Live Chat & WhatsApp vs ZB: Facebook & Messenger Chat

Chatway Live Chat & WhatsApp

ZB: Facebook & Messenger Chat

Chatway Live Chat & WhatsApp