Chatway vs Tawk.to: Best Live Chat for Shopify

Name: tawk.to Live Chat
Brand: tawk.to

Compare Chatway and Tawk.to for Shopify: features, pricing, and ease of use. Pick the best live chat app for your store today! Are you looking for the best live chat app for your Shopify store? Chatway and Tawk.to both offer powerful live chat solutions, but which one suits your business needs? In this comparison, we’ll break down their features, pricing, and integrations to help you decide.

Chatway Live Chat FAQ WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Chatway Live Chat FAQ WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Overview

What is Chatway Live Chat FAQ WhatsApp?

Chatway is a live chat and WhatsApp integration app designed for Shopify stores. It helps businesses engage with customers in real-time, automate responses, and streamline communication across multiple channels.

Key Strengths:

Seamless WhatsApp integration for direct messaging
AI-powered chatbots for automated responses
Multi-language support for global stores

What is tawk.to Live Chat?

Tawk.to is a free live chat app for Shopify that offers real-time customer support, ticketing, and knowledge base features. It’s ideal for businesses looking for a cost-effective way to manage customer inquiries.

Key Strengths:

Completely free with no hidden costs
Unlimited agents and chat history
Built-in ticketing and reporting tools

Rating

376 Reviews

9.2

239 Reviews

6.3

Pricing

Install App More info

Features

File sharing
Mobile compatibility
Customizable widget
Real-time chat
Chat history
Visitor recommendations

Crm integration
Order management
Ticketing system
Real-time chat
Knowledge base
Canned responses
Unlimited messaging
Mobile connectivity
Personalized greetings
Unlimited agents

Screenshots

Chatway Live Chat FAQ WhatsApp screenshot

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Pros

Offers immediate customer service through live chat, helping to provide timely assistance
Ability to make recommendations and offers based on past conversations or pages visited
Agents can be assigned to specific customer service conversations for better management
Available on both Android and iOS, allowing for mobile notifications and responses
Provides customization options for the chat widget, including color, logo, and button size
Easy file sharing within the chat for enhanced customer support
Comprehensive conversation history to provide context before responding
Notifications are instant, helping ensure timely responses
Highly rated user experience with consistent 5-star reviews
Compatible with third-party themes and highly reliable according to user reviews
Responsive support team praised by multiple users
Enables chat assignment among team members, facilitating better teamwork

Monitor and chat with site visitors in real time
Unlimited messaging, ticketing, and agent seats
Multi-platform support including iOS, Android, Windows, and Mac OSX
Seamless integration with Shopify store
Comprehensive features including CRM, knowledge base, and ticketing system
Ability to view and manage Shopify orders directly from chats and tickets
Personalize greetings with triggers based on location, past visits, and more
Canned 'shortcut' message templates for fast and accurate responses
Manage unlimited customers and organizations in CRM
24x7 live assistance from support team

Cons

May require some time to fully understand and utilize all features
Potential for frequent notifications if not properly configured
Reliance on continuous internet connection for real-time interaction
May require regular updates to maintain compatibility and performance
Possible integration complexities with certain custom Shopify setups

Launched

Sep 06, 2023

Nov 15, 2015

Developer

Built by Premio

Apps:

Average Rating:

4.9

Reviews:

1,008

Built by tawk.to

Apps:

Average Rating:

3.8

Reviews:

239

Make Your Choice

Install App More info View alternatives

Frequently Asked Questions (FAQ)

Which app is better for WhatsApp integration?

Chatway offers dedicated WhatsApp integration, making it ideal for businesses that prioritize WhatsApp as a communication channel. Tawk.to focuses more on traditional live chat.
Is Tawk.to really free?

Yes, Tawk.to is completely free with no tiered pricing. However, premium add-ons like advanced reporting may require payment.
Does Chatway support AI chatbots?

Yes, Chatway includes AI-powered chatbots to automate responses and improve customer engagement.
Which app has better Shopify integrations?

Both apps integrate well with Shopify, but Chatway offers deeper WhatsApp and automation features, while Tawk.to excels in free live chat support.
Can I use both apps simultaneously?

Technically yes, but it may lead to redundancy. It’s best to choose one based on your primary needs (e.g., WhatsApp support vs. cost-free live chat).

Chatway vs Tawk.to: Best Live Chat for Shopify

Chatway Live Chat FAQ WhatsApp

tawk.to Live Chat

Chatway Live Chat FAQ WhatsApp