Compare Chatway Live Chat & WhatsApp vs Rly: WhatsApp Chat & Marketing

Name: Rly: WhatsApp Chat &amp; Marketing
Brand: Shopify

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

Rly: WhatsApp Chat & Marketing

Quickly answer customer queries and improve your conversions

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

Rly: WhatsApp Chat & Marketing

Quickly answer customer queries and improve your conversions

Rating

232 Reviews

8.7

46 Reviews

9.2

Pricing

Install App More info

Features

File sharing
Mobile compatibility
Customizable widget
Real-time chat
Chat history
Visitor recommendations

Easy installation
Customizable chat button
Mobile and desktop compatibility
Direct customer communication

Screenshots

+ 3 more

Rly: WhatsApp Chat & Marketing screenshot

+ 1 more

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Pros

Offers immediate customer service through live chat, helping to provide timely assistance
Ability to make recommendations and offers based on past conversations or pages visited
Agents can be assigned to specific customer service conversations for better management
Available on both Android and iOS, allowing for mobile notifications and responses
Provides customization options for the chat widget, including color, logo, and button size
Easy file sharing within the chat for enhanced customer support
Comprehensive conversation history to provide context before responding
Notifications are instant, helping ensure timely responses
Highly rated user experience with consistent 5-star reviews
Compatible with third-party themes and highly reliable according to user reviews
Responsive support team praised by multiple users
Enables chat assignment among team members, facilitating better teamwork

Enables direct communication with customers, reducing missed opportunities
Simple installation process for easy setup
Customizable chat button to suit store preferences, including number and prefilled messages
Compatible with both computer and mobile devices

Cons

Launched

Sep 06, 2023

Apr 14, 2024

Developer

Built by Shopify

Apps:

18580

Average Rating:

2.4

Reviews:

762,881

Built by Shopify

Apps:

18580

Average Rating:

2.4

Reviews:

762,881

Make Your Choice

Install App More info View alternatives

Install App More info

Compare Chatway Live Chat & WhatsApp vs Rly: WhatsApp Chat & Marketing

Chatway Live Chat & WhatsApp

Rly: WhatsApp Chat & Marketing

Chatway Live Chat & WhatsApp