Compare Chatway Live Chat & WhatsApp vs LiveChat: AI live chat by Text

Name: LiveChat: AI live chat by Text
Brand: Shopify

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

LiveChat: AI live chat by Text

Live Chat with Help Desk and Product Recommendations

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

LiveChat: AI live chat by Text

Live Chat with Help Desk and Product Recommendations

Rating

223 Reviews

9.1

43 Reviews

5.5

Pricing

Install App More info

Features

File sharing
Mobile compatibility
Customizable widget
Real-time chat
Chat history
Visitor recommendations

Product recommendations
Discount codes
Order history
Pre-set messages
Cart preview
Messaging integration

Screenshots

+ 3 more

LiveChat: AI live chat by Text screenshot

+ 2 more

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Pros

Offers immediate customer service through live chat, helping to provide timely assistance
Ability to make recommendations and offers based on past conversations or pages visited
Agents can be assigned to specific customer service conversations for better management
Available on both Android and iOS, allowing for mobile notifications and responses
Provides customization options for the chat widget, including color, logo, and button size
Easy file sharing within the chat for enhanced customer support
Comprehensive conversation history to provide context before responding
Notifications are instant, helping ensure timely responses
Highly rated user experience with consistent 5-star reviews
Compatible with third-party themes and highly reliable according to user reviews
Responsive support team praised by multiple users
Enables chat assignment among team members, facilitating better teamwork

Immediate engagement with shoppers using pre-set messages
Capability to send discount codes based on visitor behavior
Access to customer details like cart content and order history
Possibility to send product recommendations linking directly to product pages
Real-time cart preview feature
Engage shoppers with coupons, deals, and announcements
Integration with popular messaging apps like Messenger and WhatsApp

Cons

Potential for intrusive experience if messages are too frequent
Requires monitoring and ongoing management to maintain effectiveness
Dependence on predefined criteria which may not cover all shopper behaviors
Possibility of technical issues or glitches during integration with other apps

Launched

Sep 06, 2023

Nov 29, 2017

Developer

Built by Shopify

Apps:

18087

Average Rating:

2.5

Reviews:

736,902

Built by Shopify

Apps:

18087

Average Rating:

2.5

Reviews:

736,902

Make Your Choice

Install App More info View alternatives

Install App More info

Compare Chatway Live Chat & WhatsApp vs LiveChat: AI live chat by Text

Chatway Live Chat & WhatsApp

LiveChat: AI live chat by Text

Chatway Live Chat & WhatsApp