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Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

FAQPRIME: FAQ, WhatsApp, Track

All-in-one support app for Track order, Contact us, FAQ & Chat

Chatway Live Chat & WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

FAQPRIME: FAQ, WhatsApp, Track

All-in-one support app for Track order, Contact us, FAQ & Chat

Rating

Rating

223 Reviews
9.1
34 Reviews
7.9

Pricing

Pricing

  • $15 / Month
  • Free Plan Available
  • 14 Days Free Trial
  • $10 / Month
  • Free Plan Available
  • 3 Days Free Trial

Features

Features

  • File sharing
  • Mobile compatibility
  • Customizable widget
  • Real-time chat
  • Chat history
  • Visitor recommendations
  • Social media integration
  • Order tracking
  • Seo boost
  • Email support
  • Chat support
  • Ai-generated faqs
  • Video call shopping

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Pros

Pros

  • Offers immediate customer service through live chat, helping to provide timely assistance
  • Ability to make recommendations and offers based on past conversations or pages visited
  • Agents can be assigned to specific customer service conversations for better management
  • Available on both Android and iOS, allowing for mobile notifications and responses
  • Provides customization options for the chat widget, including color, logo, and button size
  • Easy file sharing within the chat for enhanced customer support
  • Comprehensive conversation history to provide context before responding
  • Notifications are instant, helping ensure timely responses
  • Highly rated user experience with consistent 5-star reviews
  • Compatible with third-party themes and highly reliable according to user reviews
  • Responsive support team praised by multiple users
  • Enables chat assignment among team members, facilitating better teamwork
  • All-in-one support solution combining FAQ, order tracking, and various communication channels
  • Beautifully designed chat-style support widget for a better user experience
  • AI-generated FAQs and Q&A improve efficiency and provide accurate information
  • Order tracking feature supports both email ID and phone number
  • Easy one-click installation with no coding required, going live in just 5 minutes
  • Contact form includes Captcha to prevent spam and receive support inquiries via email
  • Support for multiple communication channels, including WhatsApp, Messenger, Tidio, Tawkto, and email
  • Boosts SEO ranking with integrated native FAQ, contact us, and order tracking pages
  • Option to add social media icons and a floating bar to enhance social media likes and engagement
  • Live video call shopping option enhances customer shopping experience

Cons

Cons

  • Limited customization options for advanced users who want more control over the design and functionality
  • Potential dependency on third-party messaging apps, which may affect the app's functionality if these services go down
  • AI-generated responses might not always be perfect, requiring occasional manual updating
  • Lack of detailed documentation could pose a learning curve for new users unfamiliar with such apps
  • Limited multi-language support could be a setback for global users
  • Possible privacy concerns related to integrating multiple communication platforms and storing customer data

Launched

Launched

Sep 06, 2023
Nov 11, 2020

Developer

Developer

Apps:

18047

Average Rating:

2.5

Reviews:

736,093

Apps:

18047

Average Rating:

2.5

Reviews:

736,093

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