FAQPRIME: FAQ, WhatsApp, Track

Develop by Shopify

$10

/ Month

Free plan available 3 Days Free Trial

All-in-one support app for Track order, Contact us, FAQ & Chat

Social media integration

Order tracking

Seo boost

Email support

Chat support

Ai-generated faqs

Video call shopping

About FAQPRIME: FAQ, WhatsApp, Track

Launched Nov 11, 2020

Built by Shopify

Address

Rua Conselhero Brotero 1250, São Paulo, SP, 01232011, BR

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

AI Help & Support Bot: FAQs, Track Order, Contact us, WhatsApp, Chat and Social Share

Faqprime Lite is the All-in-one help & support app on the app store: The beautifully designed chat-style support widget lets your customer find AI-generated FAQs and Q&A, Find "where is my order" using order tracking app, connect via chat (WhatsApp, Messenger, Tidio, Tawk.to, Inbox) or email using contact us form. Boost SEO ranking with native FAQ page, Contact us page and Track order page. Add Social media icons floating bar to boost social media likes.

5-Mins to go live. No Coding. 1-click Install.
FAQ Help center page comes with AI-powered Q&A templates to choose from.
Contact us form with Captcha. Receive support inquiries via Email (helpdesk)
Order tracking page (supports both email id and phone number)
Add Social Media icons option on your store

Pros

All-in-one support solution combining FAQ, order tracking, and various communication channels
Beautifully designed chat-style support widget for a better user experience
AI-generated FAQs and Q&A improve efficiency and provide accurate information
Order tracking feature supports both email ID and phone number
Easy one-click installation with no coding required, going live in just 5 minutes
Contact form includes Captcha to prevent spam and receive support inquiries via email
Support for multiple communication channels, including WhatsApp, Messenger, Tidio, Tawkto, and email
Boosts SEO ranking with integrated native FAQ, contact us, and order tracking pages
Option to add social media icons and a floating bar to enhance social media likes and engagement
Live video call shopping option enhances customer shopping experience

Cons

Limited customization options for advanced users who want more control over the design and functionality
Potential dependency on third-party messaging apps, which may affect the app's functionality if these services go down
AI-generated responses might not always be perfect, requiring occasional manual updating
Lack of detailed documentation could pose a learning curve for new users unfamiliar with such apps
Limited multi-language support could be a setback for global users
Possible privacy concerns related to integrating multiple communication platforms and storing customer data

Top Helpful Reviews

Malu's

Nov 08, 2024 on Shopify

Awesome, Simple, Intuitive and User Friendly. One of the best Apps so far, on Shopify. In fact simpler than Shopify itself. Would recommend anyone who has a website to use this app to interact efficiently with their customers. Great work Team FAQPrime

Changed Era

Oct 29, 2024 on Shopify

Just so so so much thanks to you guys!!! The app is just perfect and all in one package that too FREE TO USE... Not a promotion but with the service and the way the app works it took time for me to accept it that it's real ❤️ it have WhatsApp Chat option, Contact Us, FAQ and Order Tracking option all together and simplified.. just can't express my gratitude to the app and developer's... Everyone reading this review,i strongly suggest you to try it and i assure you that you won't regret!!!

Florine Cruickshank

Oct 20, 2024 on Shopify

The chat function on a webpage is very important but this app did even one better. The replies now come straight to my phone via WhatsApp. BRILLIANT! This a an app I will pay for!

Doggo-Zone

Mar 08, 2024 on Shopify

The 'help' button which this installs in the bottom right hand corner of the screen randomly redirects to this very app download page. A strange thing to think that customers would be clicking on it for queries about my site, only to be redirected here. Reached out twice to them and they never responded. Will uninstall.

CandyBabe

Nov 04, 2023 on Shopify

Awesome App, just need a Live Chat integration other than Whatsapp with live translation and would be perfect.

By Baano

Jun 25, 2023 on Shopify

Unbelievable - This app is amazing. I am so surprised to see such a great app and most of all for FREE. I just uninstalled three paid app and got this GEM. Thank you developers for creating this app and for making it so easy to use. Love it !

NAIPO

Nov 24, 2022 on Shopify

AWESOME APP AND AWESOME SUPPORT PROVIDED BY RICHIE! TRULY AMAZING APP. KEEP IT UP GUYSSSSSSSSSSSSSSS!

BBdoll

Dec 23, 2021 on Shopify

Thanks for all, easy to use, load fast! Thanks for all, easy to use, load fast! Thanks for all, easy to use, load fast!

SR Store

Feb 25, 2021 on Shopify

Have been using for a long time, super impressive support and team behind this beautifully made app.

Finn And Harley

Feb 11, 2021 on Shopify

I used this app to create a quick faq and track order page. It helps you get it set up quickly and you can add more to it as needed

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