Chatway vs Chatty AI: Best Shopify Live Chat Apps

Name: Chatty AI Chatbot &amp; Live Chat
Brand: Chatty (By Avada)

Compare Chatway Live Chat & WhatsApp vs Chatty AI Chatbot & Live Chat for Shopify. Find the best app for customer engagement and sales! Are you looking for the best live chat and chatbot solution for your Shopify store? This detailed comparison of Chatway Live Chat & WhatsApp and Chatty AI Chatbot & Live Chat will help you choose the right app for customer engagement, automation, and sales growth.

Chatway Live Chat FAQ WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

Chatty AI Chatbot & Live Chat

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

Chatway Live Chat FAQ WhatsApp

Live chat app. Live chat helpdesk inbox for customer support

Chatty AI Chatbot & Live Chat

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

Overview

What is Chatway Live Chat FAQ WhatsApp?

Chatway is a live chat and WhatsApp integration app designed for Shopify stores. It helps businesses engage with customers in real-time, automate responses, and streamline communication across multiple channels.

Key Strengths:

Seamless WhatsApp integration for direct messaging
AI-powered chatbots for automated responses
Multi-language support for global stores

What is Chatty AI Chatbot & Live Chat?

Chatty AI Chatbot & Live Chat is a Shopify app that combines AI-powered chatbots with live chat functionality. It helps automate customer interactions, provide instant support, and boost conversions with personalized recommendations.

Key Strengths:

AI-driven chatbots for 24/7 customer support
Personalized product recommendations to increase sales
Easy integration with Shopify stores

Rating

238 Reviews

9.2

1,585 Reviews

9.4

Pricing

Install App More info

Features

File sharing
Mobile compatibility
Customizable widget
Real-time chat
Chat history
Visitor recommendations

Order tracking
Whatsapp integration
24/7 automation
Faq management
Faq popups
Personalized contact
Query resolution
Livechat support

Screenshots

Chatway Live Chat FAQ WhatsApp screenshot

+ 3 more

Chatty AI Chatbot & Live Chat screenshot

+ 3 more

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Pros

Offers immediate customer service through live chat, helping to provide timely assistance
Ability to make recommendations and offers based on past conversations or pages visited
Agents can be assigned to specific customer service conversations for better management
Available on both Android and iOS, allowing for mobile notifications and responses
Provides customization options for the chat widget, including color, logo, and button size
Easy file sharing within the chat for enhanced customer support
Comprehensive conversation history to provide context before responding
Notifications are instant, helping ensure timely responses
Highly rated user experience with consistent 5-star reviews
Compatible with third-party themes and highly reliable according to user reviews
Responsive support team praised by multiple users
Enables chat assignment among team members, facilitating better teamwork

Excellent user experience and intuitive interface
Responsive and helpful customer support available 24/7
Easy to install and navigate
Improves user experience, boosts conversion rates, and minimizes cart abandonment
Personalized Contact Us options via WhatsApp build trust and cut support time
Instant order tracking, quick query resolution, and tailored assistance
Customizable options and seamless integration with any website or platform
Stunning themes for FAQs popup and Help Center
Allows businesses to create numerous queries and FAQ categories
Multiple Contact Us methods including LiveChat support, Phone call, and Messenger

Cons

Currently supports only one language
No option to upload custom profile photos for chat avatars, only uses Shopify store logo

Launched

Sep 06, 2023

Jun 08, 2022

Developer

Built by Premio

Apps:

Average Rating:

4.9

Reviews:

553

Built by Chatty (By Avada)

Apps:

Average Rating:

4.9

Reviews:

1,585

Make Your Choice

Install App More info View alternatives

Frequently Asked Questions (FAQ)

Which app is better for WhatsApp integration?

Chatway Live Chat & WhatsApp specializes in WhatsApp integration, making it ideal for stores that prioritize direct messaging with customers.
Does Chatty AI support multilingual chatbots?

Yes, Chatty AI offers multilingual support, allowing stores to engage with customers in their preferred language.
Which app has better automation features?

Chatty AI excels in AI-driven automation, while Chatway focuses on live chat and WhatsApp automation.
Are both apps easy to set up on Shopify?

Yes, both apps are designed for easy Shopify integration with minimal setup required.
Which app is more affordable?

Pricing varies based on features and usage. Chatway may be more cost-effective for WhatsApp-focused stores, while Chatty AI offers advanced AI features at a premium.

Chatway vs Chatty AI: Best Shopify Live Chat Apps

Chatway Live Chat FAQ WhatsApp

Chatty AI Chatbot & Live Chat

Chatway Live Chat FAQ WhatsApp