Compare Chatty AI Chatbot & Live Chat vs Re:amaze AI Chat Helpdesk

Name: Re:amaze AI Chat Helpdesk
Brand: Reamaze

Chatty AI Chatbot & Live Chat

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

Re:amaze AI Chat Helpdesk

Convert more customers w/ AI powered helpdesk and live chat

Chatty AI Chatbot & Live Chat

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

Re:amaze AI Chat Helpdesk

Convert more customers w/ AI powered helpdesk and live chat

Rating

1,584 Reviews

9.5

184 Reviews

4.3

Pricing

Install App More info

Features

Order tracking
Whatsapp integration
24/7 automation
Faq management
Faq popups
Personalized contact
Query resolution
Livechat support

Push notifications
Automations
Order management
Ai chatbots
Content generation
Unified inbox
Ai-powered live chat
Satisfaction surveys
Status pages

Screenshots

Chatty AI Chatbot & Live Chat screenshot

+ 3 more

+ 8 more

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Pros

Excellent user experience and intuitive interface
Responsive and helpful customer support available 24/7
Easy to install and navigate
Improves user experience, boosts conversion rates, and minimizes cart abandonment
Personalized Contact Us options via WhatsApp build trust and cut support time
Instant order tracking, quick query resolution, and tailored assistance
Customizable options and seamless integration with any website or platform
Stunning themes for FAQs popup and Help Center
Allows businesses to create numerous queries and FAQ categories
Multiple Contact Us methods including LiveChat support, Phone call, and Messenger

AI-powered helpdesk and live chat optimized for sales
Unified helpdesk inbox and CRM that maps conversations to orders, revenue, returns, and reviews
Ability to unify email, social, SMS, and voice conversations in a single inbox
Directly manage, modify, and create Shopify orders within customer support and chats
AI capabilities for creating replies, writing FAQ articles, building chatbots, and summarizing
Automation of common tasks and patterns with data and rules to save time
Contains features for satisfaction surveys, status pages, and push notifications to keep customers engaged

Cons

Currently supports only one language
No option to upload custom profile photos for chat avatars, only uses Shopify store logo

May require a learning curve to set up and optimize AI functionalities
Potential integration issues with non-Shopify platforms
Could be expensive for small businesses
Dependent on the reliability of AI algorithms which may need fine-tuning
Some users might find the unified inbox overwhelming if not managed properly

Launched

Jun 08, 2022

Mar 31, 2014

Developer

Built by Chatty (By Avada)

Apps:

Average Rating:

4.9

Reviews:

1,584

Built by Reamaze

Apps:

Average Rating:

4.4

Reviews:

184

Make Your Choice

Install App More info View alternatives

Compare Chatty AI Chatbot & Live Chat vs Re:amaze AI Chat Helpdesk

Chatty AI Chatbot & Live Chat

Re:amaze AI Chat Helpdesk

Chatty AI Chatbot & Live Chat