Compare Chatty AI Chatbot & Live Chat vs Gorgias: AI, Helpdesk & Chat

Name: Gorgias: AI, Helpdesk &amp; Chat
Brand: Shopify

Chatty AI Chatbot & Live Chat

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

Chatty AI Chatbot & Live Chat

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

Chatty AI Chatbot & Live Chat is a Shopify app that combines AI-powered chatbots with live chat functionality. It helps automate customer interactions, provide instant support, and boost conversions with personalized recommendations.

Key Strengths:

AI-driven chatbots for 24/7 customer support
Personalized product recommendations to increase sales
Easy integration with Shopify stores

What is Gorgias: AI, Helpdesk & Chat?

Gorgias is a helpdesk and live chat app designed for eCommerce stores, offering seamless integration with Shopify. It centralizes customer inquiries from email, chat, and social media into one dashboard.

Key Strengths:

Automated responses and macros for efficiency
Multi-channel support (email, chat, social media)
Deep Shopify integration for order lookups

Rating

1,711 Reviews

9.5

609 Reviews

8.8

Pricing

Install App More info

Features

Order tracking
Whatsapp integration
24/7 automation
Faq management
Faq popups
Personalized contact
Query resolution
Livechat support

Ai-powered responses
Order management
24/7 support
Unified inbox
Revenue statistics

Screenshots

Chatty AI Chatbot & Live Chat screenshot

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Pros

Excellent user experience and intuitive interface
Responsive and helpful customer support available 24/7
Easy to install and navigate
Improves user experience, boosts conversion rates, and minimizes cart abandonment
Personalized Contact Us options via WhatsApp build trust and cut support time
Instant order tracking, quick query resolution, and tailored assistance
Customizable options and seamless integration with any website or platform
Stunning themes for FAQs popup and Help Center
Allows businesses to create numerous queries and FAQ categories
Multiple Contact Us methods including LiveChat support, Phone call, and Messenger

Combines all support channels into one inbox, making support management easier
Integrates with over 100 apps, offering extensive functionality
Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
AI-powered ticket management allows for fast response times
Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
Offers 24/7 support through a Help Center, chat, and website campaigns
Highly praised customer service and support team responsiveness
Stable and flexible platform, beneficial for scaling support teams

Cons

Currently supports only one language
No option to upload custom profile photos for chat avatars, only uses Shopify store logo

Issues with the phone app functionality, including lack of notifications and unresolved bugs
Some users reported poor customer support experiences
Inconsistent support quality, although some negative experiences were later addressed satisfactorily
Long-standing users expressing dissatisfaction, indicating potential degradation in service over time

Launched

Jun 08, 2022

Feb 28, 2017

Developer

Built by Shopify

Apps:

19399

Average Rating:

2.4

Reviews:

797,323

Built by Shopify

Apps:

19399

Average Rating:

2.4

Reviews:

797,323

Make Your Choice

Install App More info View alternatives

Compare Chatty AI Chatbot & Live Chat vs Gorgias: AI, Helpdesk & Chat

Chatty AI Chatbot & Live Chat

Gorgias: AI, Helpdesk & Chat

Chatty AI Chatbot & Live Chat

Gorgias: AI, Helpdesk & Chat

Overview

Overview

What is Chatty AI Chatbot & Live Chat?