Compare Chatra — Live Chat & Chatbot vs Re:amaze AI Chat Helpdesk

Name: Re:amaze AI Chat Helpdesk
Brand: Reamaze

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Re:amaze AI Chat Helpdesk

Convert more customers w/ AI powered helpdesk and live chat

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Re:amaze AI Chat Helpdesk

Convert more customers w/ AI powered helpdesk and live chat

Rating

326 Reviews

9.1

185 Reviews

4.3

Pricing

Install App More info

Features

Social media integration
Live chat
Chatbot automation
Real-time visitor tracking
Cross-device support
Shared inbox
Cart saver
Targeted chats
24/7 support

Push notifications
Automations
Order management
Ai chatbots
Content generation
Unified inbox
Ai-powered live chat
Satisfaction surveys
Status pages

Screenshots

+ 1 more

+ 8 more

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Pros

Boosts engagement and drives sales
Offers Live Chat, Chatbot, Cart Saver, and Shared Inbox tools
Allows cross-selling products to increase average order value
Proactively reaches out to customers stuck at checkout
Enables sending targeted chats and providing 24/7 automated customer support
Connects social and email channels to manage all conversations from one spot
Intuitive interface for seamless integration
Real-time insights into visitor activity on the website
Available on Windows, Mac, Android, and iOS

AI-powered helpdesk and live chat optimized for sales
Unified helpdesk inbox and CRM that maps conversations to orders, revenue, returns, and reviews
Ability to unify email, social, SMS, and voice conversations in a single inbox
Directly manage, modify, and create Shopify orders within customer support and chats
AI capabilities for creating replies, writing FAQ articles, building chatbots, and summarizing
Automation of common tasks and patterns with data and rules to save time
Contains features for satisfaction surveys, status pages, and push notifications to keep customers engaged

Cons

Instances of the app suddenly stopping to work after long-term use
Customer support perceived as ineffective
Potential disruptions could lead to hassle for both users and their customers

May require a learning curve to set up and optimize AI functionalities
Potential integration issues with non-Shopify platforms
Could be expensive for small businesses
Dependent on the reliability of AI algorithms which may need fine-tuning
Some users might find the unified inbox overwhelming if not managed properly

Launched

Oct 28, 2015

Mar 31, 2014

Developer

Built by Roger Wilco LLC

Apps:

Average Rating:

4.8

Reviews:

326

Built by Reamaze

Apps:

Average Rating:

4.4

Reviews:

185

Make Your Choice

Install App More info View alternatives

Related blog

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Compare Chatra — Live Chat & Chatbot vs Re:amaze AI Chat Helpdesk

Chatra — Live Chat & Chatbot

Re:amaze AI Chat Helpdesk

Chatra — Live Chat & Chatbot