Zylo: Upsell & Order Editing

Develop by Shopify

Free plan available

Easily modify orders post-purchase and boost sales with seamless changes.

Real-time updates

Smart upsells

Post-purchase editing

About Zylo: Upsell & Order Editing

Launched Apr 28, 2025

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

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Description

Enhance AOV and cut support costs with self-service order edits and smart upsells

Zylo allows customers to make order changes after checkout such as updating items, fixing addresses, or canceling the order without contacting support. You control what edits are allowed and for how long. Edits apply to the original order for a seamless flow. Customers can add products after purchase on the Thank You and Order Status pages that help enhance your total order value. Merchants need to capture the secondary payments separately when using the manual payment capture method.

Let customers edit items, addresses, and cancel order after purchase
Provide post-purchase upsells on the Thank You and Order Status pages
Control what can be edited and how long editing is allowed
Update orders in real-time without disrupting fulfillment or shipping

Pros

Allows customers to make order changes post-purchase such as updating items and fixing addresses without needing to contact support.
Enhances total order value by enabling customers to add products after purchase on the Thank You and Order Status pages.
Provides greater control for merchants over which edits are allowed and the duration for which editing is permitted.
Ensures that edits apply to the original order, maintaining a seamless order flow.
Supports post-purchase upsells, potentially boosting sales.
Facilitates real-time order updates without disrupting fulfillment or shipping processes.

Cons

Merchants need to manually capture secondary payments if using the manual payment capture method.
The manual payment capture requirement might complicate the payment process for some merchants.
Requires setup to establish what edits are allowed and for how long, which may require time and understanding from the merchant's side.