Reviews: Zocket: Facebook & Google Ads

Customer reviews: Zocket: Facebook & Google Ads

Reviews (16)

Overall rating

4.7

5

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What Merchants Think

Zocket: Facebook & Google Ads has received mixed reviews from merchants. While some users commend the app's ability to improve ad performance and boost return on ad spend (ROAS), others have experienced significant issues, particularly with customer support and technical glitches. The app has proven to be a game-changer for users seeking innovative marketing solutions without the cost of expensive consultants, yet reliability and service issues have caused dissatisfaction among some users.

Key Strengths

User-friendly interface and ability to easily create and manage ads
Efficient targeting and improved ad performance through AI-driven optimization
Enhanced creative services, aiding in the production of eye-catching ads
Hands-on support and strategic guidance from the Zocket team
Flexible and cost-effective solution compared to hiring external consultants
Comprehensive reporting and real-time insights for improved decision making

Common Concerns

Issues with linking ad accounts and funding not reflecting correctly
Poor customer support and slow problem resolution
Recurring technical problems affecting ad campaigns' execution
Lack of timely communication and vague updates from the support team

Final Thoughts

Overall, Zocket: Facebook & Google Ads has the potential to be a transformative tool for e-commerce businesses, particularly those looking to enhance their digital marketing efforts with a user-friendly platform. However, the app must address reported technical and customer service shortcomings to boost reliability and customer satisfaction fully. Merchants who prioritize innovation and cost-effectiveness may find it a valuable asset, while those requiring robust technical support should proceed cautiously.

My Store

Sep 30, 2024 on Shopify

I had a truly horrible experience using Zocket. Their services didn't work as promised, and their support team was not helpful at all. I encountered multiple issues, including problems linking my ad account, not spending ads account and funds not reflecting properly in my dashboard, despite being confirmed. Even after multiple follow-ups, there were constant delays and no real solutions offered. The biggest frustration was their failure to resolve a critical issue with my campaigns not running properly. I ended up wasting over $200 in addition to 99 $ for a subscription due to their mismanagement and lack of timely responses. Their support team seemed more interested in scheduling meetings than actually fixing my problems, and the communication was extremely poor, with long gaps and vague updates. Overall, I cannot recommend Zocket. Their service is unreliable, their support is inefficient, and I felt like my concerns were never taken seriously. Save your time and money—avoid this service!