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Customer reviews: Zipchat AI Chatbot+Whatsapp AI

Develop by ZIPCHAT INC

Reviews (109)

Overall rating
4.9

What Merchants Think

The "Zipchat AI Chatbot+Whatsapp AI" app is generally well-received by merchants, who appreciate its seamless installation, ease of use, and efficiency in automating customer support. The chatbot effectively handles common customer inquiries, significantly reducing response time and alleviating the workload on help desks. Merchants laud the app for its ability to personalize interactions and facilitate conversions, thus enhancing overall customer satisfaction.

Key Strengths

  • Effortless setup and intuitive user interface.
  • Highly responsive and supportive customer service team.
  • Effective in improving conversion rates and sales.
  • Significant reduction in workload for customer support teams.
  • Provides valuable insights and analytics from the dashboard.
  • Ability to customize and train the AI for specific responses.

Common Concerns

  • Relatively expensive, especially for small businesses.
  • Limited by plan constraints for stores with a large number of products.
  • Inconsistent engagement in some cases, leading to fewer interactions than expected.
  • Some merchants reported technical issues and bugs.

Final Thoughts

Overall, the "Zipchat AI Chatbot+Whatsapp AI" app is a robust solution for businesses aiming to enhance their customer engagement and streamline support operations. Its powerful features and reliable support team form the cornerstone of its positive reception. Although there are some concerns regarding pricing and occasional technical issues, the app's benefits in terms of usability and effectiveness make it a valuable tool for many businesses.

Kuori

Jul 02, 2025  on Shopify

We're really happy with Zipchat. The platform is super intuitive and efficient — it’s been a game-changer for our customer service and marketing automations. But what really makes the difference is the team behind it: helpful, fast, and genuinely kind. They've been incredibly supportive whenever we've had questions or needed help. It's a pleasure to work with people who care so much about their product and their clients. Highly recommended!

Muntané BCN

Jun 23, 2025  on Shopify

Been searching for a long time for a solution to having a good AI in Whatsapp and found it here. Very easy to set-up, great options to correct mistakes so the AI learns from it, very good customer service that combines humans (i think hehe) and AI. Can't recommend it enough

InaEssentials.RO

Jun 22, 2025  on Shopify

Customer service just got a major upgrade thanks to Zipchat AI Chatbot+. We’re handling more inquiries faster, and the WhatsApp flows have increased our repeat customer rate. A total game changer for our store!

InaEssentials.IT

Jun 22, 2025  on Shopify

Zipchat AI Chatbot+ is a game changer! It’s like having a 24/7 customer service rep that never misses a beat. The WhatsApp automation flows are seamless, and the AI responses are spot-on. This app has definitely increased our response times and customer satisfaction. Highly recommended!

InaEssentials.SK

Jun 03, 2025  on Shopify

We’re so glad we found Zipchat AI Chatbot+. It’s streamlined our customer communication and the AI responses are impressively accurate. The WhatsApp campaigns are a powerful tool for boosting sales. Highly effective!

Gary Barlow Wines EU

May 28, 2025  on Shopify

After trying several AI chatbots over the years, I've been using Zipchat for almost two years now, and I can confidently say it's the best AI chatbot out there. Its flexibility in responses and the remarkably human-like quality of its interactions are truly impressive.

InaEssentials.RO

May 26, 2025  on Shopify

Customer service just got a major upgrade thanks to Zipchat AI Chatbot+. We’re handling more inquiries faster, and the WhatsApp flows have increased our repeat customer rate. A total game changer for our store! ✅

InaEssentials.PL

May 22, 2025  on Shopify

This app has been a game changer for us. Zipchat AI Chatbot+ not only handles customer inquiries efficiently but also helps us stay connected through WhatsApp campaigns. Our response times have never been faster!

CarSchoolBox

May 21, 2025  on Shopify

Ottimo sistema. È più di un ChatBot: è un vero e proprio "collega". Gestisce i clienti in modo quasi impeccabile. A volte, come un vero e proprio umano, sbaglia, ma altrettanto impara

InaEssentials.IT

May 21, 2025  on Shopify

Zipchat AI Chatbot+ is a game changer! It’s like having a 24/7 customer service rep that never misses a beat. The WhatsApp automation flows are seamless, and the AI responses are spot-on. This app has definitely increased our response times and customer satisfaction. Highly recommended! ✨

ליליבלום

May 18, 2025  on Shopify

I was a bit skeptical at first but Zipchat turned out to be one of the best apps we’ve added to our store, it started answering customer questions and helping close sales almost immediately. It handles repetitive support questions, saves us time, and improves the customer experience. Also, Carlo and Luca have been amazing, super responsive, helpful, and genuinely care about making sure we’re getting the most out of the app. Highly recommend!

Nuvio

May 09, 2025  on Shopify

ZipChat have been great. Very easy to set-up and you can add corrections/knowledge bases etc. Helps with sales a lot and also customer support

gofor360

Apr 29, 2025  on Shopify

The app works great. I love the integration with Whatsapp and the endless possibilities of personalizations inside the campaign manager. If you want to scale up your business, this is the app for you

GreenSproutHaven

Apr 25, 2025  on Shopify

Amazing Experience! Using ZipChat has been an absolute game-changer for me. The app is super intuitive and easy to use, and I genuinely love how smoothly everything works. Whether it's the design, features, or overall functionality—everything just clicks. I’ve had an amazing experience so far and highly recommend it to anyone looking for a top-notch chat app! Montreal, Canada

Salonplus.es

Apr 24, 2025  on Shopify

Zipchat is a game-changer. It’s incredibly easy to set up and instantly lightens the load for your customer service team. I’ve tested a few competitors, but Zipchat’s AI consistently delivers more accurate answers and better support for visitors. Excited to see what features come next!

Giftsmiths

Apr 18, 2025  on Shopify

spammed me by sending me an email not to use their competition. After I recently signed up for their competitor. Stalkerish marketing at its finest. Couldn't care less if they actually offer a good product, I can't recommend a company that uses shady marketing practices. I can only imagine what they'd actually be doing with my data if I used them...

Boathouse

Mar 26, 2025  on Shopify

Zipchat AI has been a great addition to our business. It’s incredibly responsive, sounds natural and human, and does a fantastic job recommending products to our customers. Training the bot was surprisingly easy, and the customer support team has been nothing but helpful. Highly recommend!

Karl & Lina

Mar 04, 2025  on Shopify

I started using ZipChat AI to handle customer inquiries on my Shopify store, and I’m beyond impressed with the results. Setting it up was incredibly easy, and within minutes, it was already handling questions and engaging with visitors in a natural, human-like way. One of the biggest benefits I’ve noticed is the instant response time—customers no longer have to wait for answers, which has significantly improved engagement and even led to more conversions. The AI is surprisingly smart, understanding a wide range of questions and providing accurate, helpful responses. I also love the built-in analytics tools, which help me track conversations and see where I can improve my store’s customer experience. Plus, the chatbot runs 24/7, meaning I never miss a potential sale, even outside business hours. Overall, ZipChat AI has made a huge difference in how I manage customer interactions. It’s reliable, user-friendly, and truly makes running an online store easier. If you’re looking for a Shopify chatbot that actually works, I highly recommend giving it a try!

AI Music Service

Feb 25, 2025  on Shopify

The AI is incredibly accurate and does give me good conversion results. Also support has been helpful

Superstellar

Feb 06, 2025  on Shopify

This app is truly amazing! Not only is the quality of the responses from the start exceptionally high, but the customer service is next level. They are quick to reply and efficient at fixing issues or adding suggested features. Sincerely, it’s one of the best apps we've tried in the Shopify App Store and we’ve tested a lot!

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