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Customer reviews: Zipchat AI Chatbot+Whatsapp AI

Develop by ZIPCHAT INC

Reviews (112)

Overall rating
4.9

What Merchants Think

The "Zipchat AI Chatbot+Whatsapp AI" app is generally well-received by merchants, who appreciate its seamless installation, ease of use, and efficiency in automating customer support. The chatbot effectively handles common customer inquiries, significantly reducing response time and alleviating the workload on help desks. Merchants laud the app for its ability to personalize interactions and facilitate conversions, thus enhancing overall customer satisfaction.

Key Strengths

  • Effortless setup and intuitive user interface.
  • Highly responsive and supportive customer service team.
  • Effective in improving conversion rates and sales.
  • Significant reduction in workload for customer support teams.
  • Provides valuable insights and analytics from the dashboard.
  • Ability to customize and train the AI for specific responses.

Common Concerns

  • Relatively expensive, especially for small businesses.
  • Limited by plan constraints for stores with a large number of products.
  • Inconsistent engagement in some cases, leading to fewer interactions than expected.
  • Some merchants reported technical issues and bugs.

Final Thoughts

Overall, the "Zipchat AI Chatbot+Whatsapp AI" app is a robust solution for businesses aiming to enhance their customer engagement and streamline support operations. Its powerful features and reliable support team form the cornerstone of its positive reception. Although there are some concerns regarding pricing and occasional technical issues, the app's benefits in terms of usability and effectiveness make it a valuable tool for many businesses.

Trail.nl

Sep 16, 2025  on Shopify

We have tried almost 10 AI chatbots. Most of them were really bad. Tried Zipchat and are really happy with it. Support is good, answers are good, customers are happy.

Buy Me Japan

Sep 05, 2025  on Shopify

Fantastic Customer Support and AI Performance at ZipChat! We've had stellar experiences with ZipChat's customer service—always responsive and helpful when needed. Additionally, the app's AI chat feature is a standout, offering accurate responses and proactive sales initiatives. Highly recommend for efficient and effective communication needs!

Fonraya

Sep 01, 2025  on Shopify

if set up properly the bot will easily pay for itself increased trackable sales and also act as a valuable tool for your customers.

AB Medical

Aug 14, 2025  on Shopify

Dopo aver testato numerose soluzioni per la live chat sul mio e-commerce, posso dire con certezza di aver finalmente trovato l’app giusta: Zipchat. L’intelligenza artificiale integrata è davvero ben sviluppata: risponde in modo preciso, contestuale e naturale alle domande dei clienti, migliorando concretamente l’esperienza utente sul sito. La configurazione è rapida e intuitiva, anche per chi non ha competenze tecniche avanzate. In pochi minuti è possibile avere un’assistenza automatizzata perfettamente funzionante e collegata al proprio catalogo. Un punto a favore importantissimo: il supporto clienti è eccellente. Sempre disponibili, reattivi e pronti a fornire assistenza efficace in caso di dubbi o personalizzazioni. Consiglio vivamente Zipchat a chi cerca una soluzione di assistenza clienti realmente basata sull’Intelligenza Artificiale, affidabile e professionale.

Shelly Europe

Jul 24, 2025  on Shopify

Zipchat has been a game-changer for our store. The AI chat engages visitors naturally and helped us close multiple sales we would’ve otherwise missed. Easy to set up, smart, and effective—feels like having a 24/7 sales rep on our site. Highly recommended!

Kuori

Jul 02, 2025  on Shopify

We're really happy with Zipchat. The platform is super intuitive and efficient — it’s been a game-changer for our customer service and marketing automations. But what really makes the difference is the team behind it: helpful, fast, and genuinely kind. They've been incredibly supportive whenever we've had questions or needed help. It's a pleasure to work with people who care so much about their product and their clients. Highly recommended!

ShootingTargets7

Jun 30, 2025  on Shopify

Makes me more money than it costs, this makes it a no brainer. The longer I use it the better it gets. Customers often think my operator is a human. Just set it up correctly and it is very impressive to see the conversations it has with my customers. Like AI, it is getting smarter and better ever day. Totally recommend.

Kiss My Acid Goodbye

Jun 25, 2025  on Shopify

This app is a game-changer! I didn't think it would be nearly as robust as it is but I can tell you with some very basic training and corrections, it has become such a go-to not only for people visiting out site but I even have one of our team members use it to ask questions when customers or influencers contact her directly. I can't wait to see what other features I can utilize but for now, I am beyond pleased with my experience and highly recommend Zipchat!

Muntané BCN

Jun 23, 2025  on Shopify

Been searching for a long time for a solution to having a good AI in Whatsapp and found it here. Very easy to set-up, great options to correct mistakes so the AI learns from it, very good customer service that combines humans (i think hehe) and AI. Can't recommend it enough

InaEssentials.RO

Jun 22, 2025  on Shopify

Customer service just got a major upgrade thanks to Zipchat AI Chatbot+. We’re handling more inquiries faster, and the WhatsApp flows have increased our repeat customer rate. A total game changer for our store!

InaEssentials.IT

Jun 22, 2025  on Shopify

Zipchat AI Chatbot+ is a game changer! It’s like having a 24/7 customer service rep that never misses a beat. The WhatsApp automation flows are seamless, and the AI responses are spot-on. This app has definitely increased our response times and customer satisfaction. Highly recommended!

InaEssentials.SK

Jun 03, 2025  on Shopify

We’re so glad we found Zipchat AI Chatbot+. It’s streamlined our customer communication and the AI responses are impressively accurate. The WhatsApp campaigns are a powerful tool for boosting sales. Highly effective!

Gary Barlow Wines EU

May 28, 2025  on Shopify

After trying several AI chatbots over the years, I've been using Zipchat for almost two years now, and I can confidently say it's the best AI chatbot out there. Its flexibility in responses and the remarkably human-like quality of its interactions are truly impressive.

InaEssentials.RO

May 26, 2025  on Shopify

Customer service just got a major upgrade thanks to Zipchat AI Chatbot+. We’re handling more inquiries faster, and the WhatsApp flows have increased our repeat customer rate. A total game changer for our store! ✅

InaEssentials.PL

May 22, 2025  on Shopify

This app has been a game changer for us. Zipchat AI Chatbot+ not only handles customer inquiries efficiently but also helps us stay connected through WhatsApp campaigns. Our response times have never been faster!

CarSchoolBox

May 21, 2025  on Shopify

Ottimo sistema. È più di un ChatBot: è un vero e proprio "collega". Gestisce i clienti in modo quasi impeccabile. A volte, come un vero e proprio umano, sbaglia, ma altrettanto impara

InaEssentials.IT

May 21, 2025  on Shopify

Zipchat AI Chatbot+ is a game changer! It’s like having a 24/7 customer service rep that never misses a beat. The WhatsApp automation flows are seamless, and the AI responses are spot-on. This app has definitely increased our response times and customer satisfaction. Highly recommended! ✨

ליליבלום

May 18, 2025  on Shopify

I was a bit skeptical at first but Zipchat turned out to be one of the best apps we’ve added to our store, it started answering customer questions and helping close sales almost immediately. It handles repetitive support questions, saves us time, and improves the customer experience. Also, Carlo and Luca have been amazing, super responsive, helpful, and genuinely care about making sure we’re getting the most out of the app. Highly recommend!

Nuvio

May 09, 2025  on Shopify

ZipChat have been great. Very easy to set-up and you can add corrections/knowledge bases etc. Helps with sales a lot and also customer support

gofor360

Apr 29, 2025  on Shopify

The app works great. I love the integration with Whatsapp and the endless possibilities of personalizations inside the campaign manager. If you want to scale up your business, this is the app for you

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