Taranker.Com Logo
Zigpoll Customer Surveys logo

Customer reviews: Zigpoll Customer Surveys

Zigpoll is a Shopify app designed to help merchants gather customer feedback through interactive polls and surveys. Reviews of Zigpoll provide insights into its usability, effectiveness, and real-world performance, helping you decide if it’s the right tool for your store.

Reviews (422)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Zigpoll Customer Surveys," praising its ease of use, flexibility, and the insightful data it provides. Many appreciate how the app has transformed their customer feedback process and influences crucial business decisions. The level of customer support, especially from the founder Jason, is frequently highlighted as exceptional, enhancing the user experience significantly.

Key Strengths

  • Intuitive and user-friendly interface
  • High level of customization for surveys
  • Seamless integration with Shopify
  • Insightful analytics and easy data visualization
  • Excellent and responsive customer support, often involving video tutorials

Common Concerns

  • Occasional difficulty with survey design and setup
  • Minor issues with translations needing to be set manually
  • Some users experienced bugs or spam emails, though these were resolved with support

Final Thoughts

"Zigpoll Customer Surveys" is a well-received tool for businesses seeking to enhance their customer feedback systems. Its ease of use, robust features, and outstanding customer support make it a highly recommended app for merchants looking to improve their understanding of customer behavior and refine marketing strategies. Despite some minor issues, the diligent support ensures that concerns are promptly addressed, securing its place as a favorite among survey tools.

Shaping new tomorrow Denmark

Jan 28, 2025  on Shopify

Kaden & Kai

Jan 26, 2025  on Shopify

I have been using the app for awhile to manage post purchase surveys. It's been working great. I have been trying to figure out a way to get birthday month and day into metafields with all these different software options in the app store. It ended up that Zigpoll was the tool I was looking for. The customer service from Jason was excellent. He was fast and knew exactly what I was trying to do. I am so excited to have this figured out! Zigpoll also has an integration with Omnisend which is great because I am switching this week!

Cyclone Filter Cleaner

Jan 23, 2025  on Shopify

Easily did the post purchase survey I wanted to do in minutes.

Perle Fryd Smykker

Jan 20, 2025  on Shopify

Great app and very easy to connect to your shopify store. I had a bit trouble getting the surveys to look how I wanted. Therefore I contacted the support and got a very quick, kind og helpfull answer so that I could get the look I wanted.

SWAU

Jan 20, 2025  on Shopify

I highly recommend this app! It's incredibly user-friendly, highly customizable, and seamlessly integrates with Shopify data. It does exactly what we need with ease. Plus, the customer support is outstanding—any questions or concerns are addressed promptly and efficiently. A must-have for any business looking for a reliable solution to easily receive customer feedback!

Croma Vera Wines

Jan 18, 2025  on Shopify

I've tried four different survey apps with Shopify, and this was the best. The interface for editing surveys is elegant, but powerful. The surveys are implemented with reasonable and thoughtful defaults, so they look good out of the box. Support has been highly responsive. The pricing seems extremely fair for the features provided.

Trendpowers™

Jan 18, 2025  on Shopify

I just want to say, I installed the app for free(!) and had few questions, I got a response within an hour with video instructions how to tweak something and I got amazed how good response was. Running the app for 2 days and I am very happy with this app!

Polar Haircare

Jan 16, 2025  on Shopify

Great app! It is a must have to get as much data as possible from your target audience. You are literally leaving money on the table if you don't get data from customers that are purchasing from you. I love this app and it's one of the best investments you can make for your business.

Lūmmi in Colour Babywear

Jan 13, 2025  on Shopify

Fantastic all the way through, has a lot of functions and customer service is above and beyond.

Pack for Camp

Jan 06, 2025  on Shopify

This app is fantastic. We find that at least a third of our users constantly answer our checkout survey and provide us with really valuable feedback. App is easy to use and if you have an issue, support responds really quickly. Highly recommend (I use it on 3 different Shopify sites)

pom.press

Jan 06, 2025  on Shopify

Great app thats super versatile! But the best is the support! Jason is always happy to help and quick in response. Amazing working with them! Sam

Sam's Original Art

Dec 19, 2024  on Shopify

Very happy with the app. The best app for post purchase survey that any store can use. Jason was very helpful getting my questions answered quickly. Thank you!

Terra Labs Design

Dec 05, 2024  on Shopify

Easy to use app with awesome customer service

Ballu Baby

Dec 05, 2024  on Shopify

Great versatile product

Tilipix

Dec 03, 2024  on Shopify

Awesome and simple app! Nice pricing plans and very quick support! Thanks Jason

Make It Cute, LLC

Dec 02, 2024  on Shopify

We've been trying to get good customer feedback for two years and after running one survey via Zigpoll we literally got everything we needed within hours. Great customer support when needed as well via the app. Excited to continue running surveys with this app!

PWB Staging

Nov 29, 2024  on Shopify

The app is great for customer feedback as a comprehensive survey solution that seamlessly integrates with our Shopify stores and other applications. It allows us to capture crucial insights through multiple touchpoints. It has a robust integration ecosystem and fast performance, enabling us to gather the zero-party data that we need. Their exceptional customer support team consistently goes above and beyond to ensure we maximize the platform's potential.

Wheelwiz

Nov 27, 2024  on Shopify

App works exactly as described, the setup is simple and straight forward, the documentation for setup is also very complete. Jason was super responsive when we reached out with a quick question. I'd recommend this app to anyone!

TRMNL

Nov 26, 2024  on Shopify

One of the hardest parts of marketing is attribution -- knowing if a channel works, and measuring exactly how well. Thanks to Zigpoll we're developing a better idea of how to find our target audience, and some of the survey answers surprise us. For example some customers link directly to places they heard about TRMNL, that we would have never learned about otherwise. Use Zigpoll to do better marketing!

TayCo Brace

Nov 26, 2024  on Shopify

Great app for customer surveys - easy to setup and use. Support has also been helpful and responsive when I needed it.

Scroll to Top