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Customer reviews: Zigpoll Customer Surveys

Zigpoll is a Shopify app designed to help merchants gather customer feedback through interactive polls and surveys. Reviews of Zigpoll provide insights into its usability, effectiveness, and real-world performance, helping you decide if it’s the right tool for your store.

Reviews (422)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Zigpoll Customer Surveys," praising its ease of use, flexibility, and the insightful data it provides. Many appreciate how the app has transformed their customer feedback process and influences crucial business decisions. The level of customer support, especially from the founder Jason, is frequently highlighted as exceptional, enhancing the user experience significantly.

Key Strengths

  • Intuitive and user-friendly interface
  • High level of customization for surveys
  • Seamless integration with Shopify
  • Insightful analytics and easy data visualization
  • Excellent and responsive customer support, often involving video tutorials

Common Concerns

  • Occasional difficulty with survey design and setup
  • Minor issues with translations needing to be set manually
  • Some users experienced bugs or spam emails, though these were resolved with support

Final Thoughts

"Zigpoll Customer Surveys" is a well-received tool for businesses seeking to enhance their customer feedback systems. Its ease of use, robust features, and outstanding customer support make it a highly recommended app for merchants looking to improve their understanding of customer behavior and refine marketing strategies. Despite some minor issues, the diligent support ensures that concerns are promptly addressed, securing its place as a favorite among survey tools.

Chill Paws

Mar 06, 2025  on Shopify

100% recommend this app!!! We've been having it for a couple years and its works great. So many templates and customizations available. Their customer is GREAT. They are always happy to help and get back to you quick. Jason has been a great help to us.

Alpine Hearing Protection

Mar 05, 2025  on Shopify

Great tool! Has a lot of good options.

GoodJudy.ca

Mar 04, 2025  on Shopify

Jason & his team have built something special here. Gaining 1st party data like this is the best way to understand your customers! Thanks for building this for e-comm businesses!

MAMALOVES

Mar 03, 2025  on Shopify

Very helpful! I got super quick replies to my questions I sent per email.

Scharf Messer

Feb 26, 2025  on Shopify

We have not been using the app for long yet, but so far so good. We had some questions and Jason from Zigpoll was very responsive and helpful. That gotta count for something! ;)

UNORGANIZED BRAND®

Feb 25, 2025  on Shopify

Sehr einfache Installation, direkter Kontakt zum Kunden

Lazy Susan

Feb 25, 2025  on Shopify

This app does everything we need and is by far the most complete one we've found! The support we've received from Jason himself, has been nothing short of amazing. He really goes the extra mile to ensure everything is perfect and addresses any concerns we have. Truly outstanding service and a fantastic app!

Moruga Cacao

Feb 24, 2025  on Shopify

Awesome, very helpful. We use it mainly for post-purchase surveys on the thank you page ("how did you hear about us", "why did you buy product XYZ") and overall purchase satisfaction sent automatically via email ("how satisfied are you with your recent purchase"). It's reasonably easy to use but most of all, it's just really reliable and versatile. We made some of our core business decisions based on the survey results we received through this app. Oh and the founder Jason is just awesome! He helped me every time I had a question with in-depth support.

WireStyle GmbH

Feb 24, 2025  on Shopify

Support was very fast and helpful. App also looks very clean and offers all the options that I need.

Aleph-staging-environment

Feb 24, 2025  on Shopify

Great app! Amazing customer service

H GOLF

Feb 22, 2025  on Shopify

Great survey tool for my ecommerce startup. Also, super quick response from Jason the Founder to help me with the customised domain setup. Amazing service and experience.

TsukiGlass

Feb 20, 2025  on Shopify

Very useful app, we get critical customer data from it and it's working great. Support is amazing, helped us with all our concerns.

The Wireless Haven Store

Feb 18, 2025  on Shopify

So far it's been great, allowing us to gather metrics on customer acquisition as well as info on customer experiences, without having to re-create the wheel so to speak.

Neat

Feb 12, 2025  on Shopify

So good!!! A fantastic and versatile app that will help us improve our products and customer experience, and allow us to understand our customers better!

Lisilinka

Feb 12, 2025  on Shopify

Fast support, lots of possible modifications and information. All i was looking for plus much more!

Psychic Samira

Feb 05, 2025  on Shopify

Great app and the support from Jason was even better! Would definitely recommend this app!

SOJA&CO. ™

Feb 04, 2025  on Shopify

Hypnos

Feb 02, 2025  on Shopify

Muy fácil de configurar y gran atención al cliente. Recomendado!

craftklaris

Jan 29, 2025  on Shopify

Had a question and Jason responded quickly with a loom video showing me step by step how to resolve my issue. Highly recommend.

Terrell Dominick

Jan 28, 2025  on Shopify

We’ve been searching for a solution to implement post-purchase surveys and decided to give Zigpoll a try after thorough research. A few months in, we can confidently say it’s been phenomenal for collecting valuable customer insights. The interface is intuitive, the survey templates are flexible, and the feedback we’ve gathered has already influenced our business decisions. A special shoutout to Jason, the founder and CEO, who has been instrumental in helping us tailor Zigpoll to our needs. His prompt support and deep product knowledge have made the entire process smoother and more effective. Highly recommended for anyone looking to implement or improve their post-purchase experience!

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