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Customer reviews: Zigpoll Customer Surveys

Zigpoll is a Shopify app designed to help merchants gather customer feedback through interactive polls and surveys. Reviews of Zigpoll provide insights into its usability, effectiveness, and real-world performance, helping you decide if it’s the right tool for your store.

Reviews (422)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Zigpoll Customer Surveys," praising its ease of use, flexibility, and the insightful data it provides. Many appreciate how the app has transformed their customer feedback process and influences crucial business decisions. The level of customer support, especially from the founder Jason, is frequently highlighted as exceptional, enhancing the user experience significantly.

Key Strengths

  • Intuitive and user-friendly interface
  • High level of customization for surveys
  • Seamless integration with Shopify
  • Insightful analytics and easy data visualization
  • Excellent and responsive customer support, often involving video tutorials

Common Concerns

  • Occasional difficulty with survey design and setup
  • Minor issues with translations needing to be set manually
  • Some users experienced bugs or spam emails, though these were resolved with support

Final Thoughts

"Zigpoll Customer Surveys" is a well-received tool for businesses seeking to enhance their customer feedback systems. Its ease of use, robust features, and outstanding customer support make it a highly recommended app for merchants looking to improve their understanding of customer behavior and refine marketing strategies. Despite some minor issues, the diligent support ensures that concerns are promptly addressed, securing its place as a favorite among survey tools.

Tacit

Apr 11, 2025  on Shopify

Rains INT

Apr 08, 2025  on Shopify

Sprinklr planten

Apr 08, 2025  on Shopify

Great integration into the order confirmation page, which results in interesting insights from our customers.

Good Wash Day

Apr 04, 2025  on Shopify

Such a brilliant app. Very well designed, and the customer service is next level. Thank you!

5 Little Monkeys

Apr 03, 2025  on Shopify

So far we are loving Zigpoll for our ecommerce business. The post purchase survey has opened our eyes to new organic channels that are converting and the summaries provide strategy ideas to focus marketing on the new channels that have opportunity for growth!

Divie

Apr 03, 2025  on Shopify

Super application et service client très réactif

Define Nutrition

Mar 31, 2025  on Shopify

Works great. Great customer service!

PooPick - Plastikfrei Gassi gehen

Mar 28, 2025  on Shopify

Excellent app, that really gives a lot of opportunities to do after sales (or other) surveys. It is pretty easy to edit and setting up the questionaires. I definitely can recommend it. It helped us, to really know, where new customers are coming from, since the numbers within Meta are no longer trustworthy.

HILTS

Mar 27, 2025  on Shopify

The app is really easy to install and get live. The first time it took me about 20 minutes to build out a survey, but that was down to me going slowly and working things out. Going forward it's an absolute breeze to set these things up. The customer service is truly excellent too. Fast, friendly and will complete answers. I 100% recommend Zigpoll.

Spark

Mar 27, 2025  on Shopify

Really awesome app for post-sale surveys. I am not even using 5% of the functionalities and it is already very good.

Christiania Glasmagasin

Mar 25, 2025  on Shopify

OMHU NO

Mar 24, 2025  on Shopify

Zigpoll has revolutionized our digital marketing strategy We started using Zigpoll to collect post-purchase feedback, and it's been a game-changer. With a long and complex customer journey, we previously had very little visibility into how long it actually took someone to go from discovery to purchase. Zigpoll gave us that clarity. We can now see exactly how customers first heard about us and how long they took to convert—often weeks or even months. This insight has allowed us to optimize our marketing strategy, refine our attribution models, and make smarter decisions across all paid channels. The app is easy to set up, fully customizable, and the support team is fantastic. It’s become an essential tool in our marketing stack.

Meze Audio - Sound. Comfort. Design. True high-end.

Mar 20, 2025  on Shopify

One of the best experiences I've ever had, simple, on point, very well explained, and Jason was super nice.

MARKET.live

Mar 19, 2025  on Shopify

Zigpoll has been an absolute game-changer for us! From the moment we started using it, we were blown away by how intuitive and user-friendly the app is. Setting up a survey and pushing it live to our site took no time at all. It’s seriously that seamless. What truly sets Zigpoll apart, though, is the outstanding support. Anytime we had a question or ran into an issue, Jason was incredibly responsive, eager to help, and always provided insightful solutions that made a real difference. That level of customer care is rare and so appreciated! If you're looking for a fast, reliable, and hassle-free way to gather valuable customer feedback, look no further, Zigpoll is it. Highly recommend!

Oatsome GmbH

Mar 18, 2025  on Shopify

Great app for collecting customer feedback! Seamless Shopify integration, easy setup, and highly customizable. The insights are super valuable, and the support team is excellent. Highly recommend!

Guise

Mar 17, 2025  on Shopify

Amazing tool with easy integration and hands-on support when questions arise. Highly highly recommend for post-purchase!

Cotton Street Art Company

Mar 17, 2025  on Shopify

Super easy to use and very reliable. You probably won't need customer service, but if you do, they are so fast and professional! I will always use Zigpoll for my survey needs! Thank you guys!

Sankofa Edition™

Mar 17, 2025  on Shopify

Great app! Does everything we need as described!

Transhumance.de

Mar 11, 2025  on Shopify

Diese App ist wirklich toll: es ist wirklich alles drin und trotzdem einfach zu bedienen. Wir sind begeistert von dem Support, sehr nett und vornehmen. Wir empfehlen auf jeden Fall weiter :-)

Sweet July

Mar 11, 2025  on Shopify

Zigpoll is super simple to use! Customer Service is great.

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