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Customer reviews: Zigpoll Customer Surveys

Zigpoll is a Shopify app designed to help merchants gather customer feedback through interactive polls and surveys. Reviews of Zigpoll provide insights into its usability, effectiveness, and real-world performance, helping you decide if it’s the right tool for your store.

Reviews (422)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Zigpoll Customer Surveys," praising its ease of use, flexibility, and the insightful data it provides. Many appreciate how the app has transformed their customer feedback process and influences crucial business decisions. The level of customer support, especially from the founder Jason, is frequently highlighted as exceptional, enhancing the user experience significantly.

Key Strengths

  • Intuitive and user-friendly interface
  • High level of customization for surveys
  • Seamless integration with Shopify
  • Insightful analytics and easy data visualization
  • Excellent and responsive customer support, often involving video tutorials

Common Concerns

  • Occasional difficulty with survey design and setup
  • Minor issues with translations needing to be set manually
  • Some users experienced bugs or spam emails, though these were resolved with support

Final Thoughts

"Zigpoll Customer Surveys" is a well-received tool for businesses seeking to enhance their customer feedback systems. Its ease of use, robust features, and outstanding customer support make it a highly recommended app for merchants looking to improve their understanding of customer behavior and refine marketing strategies. Despite some minor issues, the diligent support ensures that concerns are promptly addressed, securing its place as a favorite among survey tools.

LAO Care

Jul 08, 2025  on Shopify

Very useful, easy to use and quick staff :)

Life Pharmacy

Jul 07, 2025  on Shopify

Easy to use. Also awesome support.

CANAPES USA

Jul 07, 2025  on Shopify

The app is very user-friendly to install and operate. Jason is highly responsive and always willing to help with any questions or requests. Highly recommended!

DecafCo

Jul 02, 2025  on Shopify

Great app! We've built a seamless post purchase survey in the effort to build a super strong customer avatar profile which will lead to us creating much better and more direct Facebook ads, in the aim to reduce ad spend long term. The team helped us within a couple emails solve an issue we were having and now this will just collect data on auto drive. Thanks so much

prod-wsp

Jun 30, 2025  on Shopify

Super easy to implement, use and gain valuable feedback/insights. Their AI tool built in to analyze data is spot on and adds so much value. Highly recommend!

KineThera

Jun 30, 2025  on Shopify

The team have done a solid job of creating a super easy to use platform that gets the job done. Wouldn't use any other survey tool for our store again, Zigpoll has everything you need

Yona AU

Jun 29, 2025  on Shopify

Fantstic App! Great support and best value for money and features on the market. Highly recommend

flip*flop Onlineshop

Jun 26, 2025  on Shopify

My Blackout

Jun 25, 2025  on Shopify

Ziggpoll incredible tool for gathering valuable customer insights and the support is amazing.

Tribe Tropical

Jun 23, 2025  on Shopify

I recently installed this app and have been so impressed, not only with the great support, but also with the data I’m able to get from site visitors (post purchase or if they’re just leaving the site without a purchase) and understanding why/what drives their actions. I’m excited to learn more about what my customers really want! Thanks Jason & team :)

BAGSMART

Jun 16, 2025  on Shopify

Great help, multiple functions

Shilafit

Jun 16, 2025  on Shopify

Great app & amazing service!

Steve Madden

Jun 12, 2025  on Shopify

Zigpoll has been an incredible tool for our website! There are tons of ready-made survey solutions built in, but it's also super easy to create our own surveys from scratch. I really appreciate the myriad of different question formats (single-select, multi-select, sliding scale, and even photo selections, among tons of others). The data is aggregated in easy-to-read charts plus AI insights, so it's really simple to synthesize the survey results. Most importantly, the support offered is absolutely top-notch. The team was communicative and thorough in helping resolve my questions with ease.

Beyond Words Publishing

Jun 10, 2025  on Shopify

Quick and easy! When we had questions, help was offered within 24 hours making it a seamless setup!

Sloop

Jun 05, 2025  on Shopify

Great app! Fantastic customer support, quick to respond and help with any enquiries.

Bad Scientists

Jun 04, 2025  on Shopify

highly recommend this app!

Her Pony

Jun 02, 2025  on Shopify

Amazing customer service. Jason promptly actioned on my concern and had my deleted account retrieved. Such a life saver

Arturel US

May 23, 2025  on Shopify

Great tool and very great customer support from Jason

Church California

May 20, 2025  on Shopify

It's working great so far! And the customer service is outstanding.

Pinklitt

May 19, 2025  on Shopify

Great customer service

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