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Customer reviews: Zigpoll Customer Surveys

Reviews (384)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Zigpoll Customer Surveys," praising its ease of use, flexibility, and the insightful data it provides. Many appreciate how the app has transformed their customer feedback process and influences crucial business decisions. The level of customer support, especially from the founder Jason, is frequently highlighted as exceptional, enhancing the user experience significantly.

Key Strengths

  • Intuitive and user-friendly interface
  • High level of customization for surveys
  • Seamless integration with Shopify
  • Insightful analytics and easy data visualization
  • Excellent and responsive customer support, often involving video tutorials

Common Concerns

  • Occasional difficulty with survey design and setup
  • Minor issues with translations needing to be set manually
  • Some users experienced bugs or spam emails, though these were resolved with support

Final Thoughts

"Zigpoll Customer Surveys" is a well-received tool for businesses seeking to enhance their customer feedback systems. Its ease of use, robust features, and outstanding customer support make it a highly recommended app for merchants looking to improve their understanding of customer behavior and refine marketing strategies. Despite some minor issues, the diligent support ensures that concerns are promptly addressed, securing its place as a favorite among survey tools.

Puakenikeni Designs

Oct 20, 2024  on Shopify

Used the app for a couple of weeks and I'm very happy with the results

ARCANAS

Oct 17, 2024  on Shopify

Absolutely love this app! It's incredibly user-friendly—setting up surveys takes just minutes, and everything runs super fast. You don't need any coding skills to get started, which is a huge plus. The analytics and charts are top-notch, making it easy to visualize your survey data. I especially appreciate how seamlessly it integrates responses into Shopify Orders and Customer Records. The support is AMAZING too! Whenever I had questions, I received quick and helpful responses. There are so many more features to discover, making this app a must-have for anyone looking to enhance their customer insights. Highly recommend installing it today!

Bonsai-En

Oct 17, 2024  on Shopify

So far this app has been excellent and the support is even better. i first used the app to see where the people came from that were purchasing which helped me realize my Facebook ads weren't as successful as Facebooks data might have you believe. I am now using it to ask customers who are abandoning their carts what stopped them from purchasing. this app if use correctly could have some real horsepower.

mileseeygolf

Oct 16, 2024  on Shopify

Very fast service, good attitude and the product is excellently made!

Wynn Petfood

Oct 16, 2024  on Shopify

This app will give you instant access to more insights into your customers behavior. It is easy to implement and we already got very useful insights utilizing the post purchase & exit intent surveys. The support team is super responsive and resolved our inquiries while setting up the app quickly. Fully recommend!

zeroLabs

Oct 16, 2024  on Shopify

Best survey app in the Shopify store! Thank you for your great app and customer service.

FischRacingTech

Oct 15, 2024  on Shopify

Works great for any survey. It can write to the customer metafield, which is very useful. Great support as well

LifeLion

Oct 15, 2024  on Shopify

This app is meticulously crafted down to the smallest details, which is obvious as soon as you start using it and even more so as you explore all its features. I use it for countless situations involving surveys and beyond, because it’s also extremely flexible. Not to mention the customer support, which is really fast, straight to the point, and helps you find solutions in specific cases. In my opinion, it’s the best app for surveys, but also for quizzes.

Trendds

Oct 14, 2024  on Shopify

I’ve been using this survey tool on Shopify to gather customer feedback, and it's been a total game-changer! The flexibility it offers is unmatched—you can build surveys from scratch or use templates, and it's incredibly easy to input them anywhere in your store. Whether you want a quick poll, open-ended questions, star ratings, or more complex surveys, this platform has you covered. The possibilities feel endless! The variety of question formats is a huge plus—I've used everything from simple yes/no polls to detailed customer feedback forms, and I love that I can tailor different surveys to different pages of my store. It makes collecting feedback super targeted and effective. Honestly, I can't even list all the amazing features in one review. The customer service is also top-tier! The owner personally reached out to ask if I had any questions and went above and beyond to help me with a few areas I was confused about. Their quick response and hands-on support made the whole experience even better.

Play and Talk

Oct 10, 2024  on Shopify

Super easy to set up and use the surveys with a huge variety of templates to choose from. If you get stuck their support team responds very quickly and will help you through the issue too. I would highly recommend this app if you want to add surveys to your site!

Misia Mae

Oct 10, 2024  on Shopify

Very good app, and great customer service

Artlines Design

Oct 05, 2024  on Shopify

Zigpoll is very user-friendly and allowed me to quickly and easily get a custom survey up in my store.

Starburst Goodies

Oct 01, 2024  on Shopify

Works great. Jason from their support team was awesome, he helped me configure my survey exactly how I needed it.

HKCC Mall

Sep 29, 2024  on Shopify

The app is super easy to use. Also when i found a bug, they resolved the issue within a few hours. Perfect customer support!

Crane Wellness

Sep 26, 2024  on Shopify

Great app! Highly recommend! We get great feedback and it helps us find out how they got to our website when the analytics don't quite catch it. Has been a key metric of ours. We actually use this on both of our brands websites (fineusatrading.com and cranewellness.co) and it has been perfect. Easy to use. Great customer service. It's a no brainer for any e-commerce CPG brand!

Lashes of Change

Sep 25, 2024  on Shopify

I've only just set this up on my site, so this is regarding assistance with the setup. Jason was fabulous! I reached out to set up a time as I was quite confused and later the same day he was available for a video call. He stayed online til I was up and running. No sales pitch to upgrade, nothing other than to help out. I really appreciated it. Thanks Jason, can highly recommend this customer service.

99Diecast

Sep 24, 2024  on Shopify

We tested most of the similar offerings in the Shopify App Store for a several page customer feedback survey and eventually decided on Zigpoll for our solution. Jason, the founder, was invaluable in the process of helping set it up for our needs and responsive to our feedback about one or two of the current features. Replies went above and beyond what one would has come expect from support these days and that means a lot to us. We will continue to use Zigpoll for our future customer outreach campaigns and recommend it highly for others just starting out with similar enhancements to their sites.

Russell Watergardens & Koi

Sep 19, 2024  on Shopify

This is a very productive app! Takes a little getting familiar with it, then works like a charm. The support is out of this world. I would recommend it to everyone. I have not found any other apps that can do what Zigpoll does.

Pink Liquidation

Sep 19, 2024  on Shopify

Great platform, has everything we need, most impactful surveys are already pre built too! Plug and play, start getting feedback immediately. We have already made 3 changes to our B2B wholesale store, adding information and changing the layout, reducing friction for buyers.

Joy & Country

Sep 17, 2024  on Shopify

This was one of the easiest apps to get set up. I had two questions, and support answered them within hours. Actually, the first one was answered in under an hour. It is also feature-rich and has everything you need. I was able to create a survey in less than an hour after I installed the app. I rarely leave reviews but I was impressed with the level of support and the ease of use.

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