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Customer reviews: Zigpoll Customer Surveys

Reviews (384)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Zigpoll Customer Surveys," praising its ease of use, flexibility, and the insightful data it provides. Many appreciate how the app has transformed their customer feedback process and influences crucial business decisions. The level of customer support, especially from the founder Jason, is frequently highlighted as exceptional, enhancing the user experience significantly.

Key Strengths

  • Intuitive and user-friendly interface
  • High level of customization for surveys
  • Seamless integration with Shopify
  • Insightful analytics and easy data visualization
  • Excellent and responsive customer support, often involving video tutorials

Common Concerns

  • Occasional difficulty with survey design and setup
  • Minor issues with translations needing to be set manually
  • Some users experienced bugs or spam emails, though these were resolved with support

Final Thoughts

"Zigpoll Customer Surveys" is a well-received tool for businesses seeking to enhance their customer feedback systems. Its ease of use, robust features, and outstanding customer support make it a highly recommended app for merchants looking to improve their understanding of customer behavior and refine marketing strategies. Despite some minor issues, the diligent support ensures that concerns are promptly addressed, securing its place as a favorite among survey tools.

Sam's Original Art

Dec 19, 2024  on Shopify

Very happy with the app. The best app for post purchase survey that any store can use. Jason was very helpful getting my questions answered quickly. Thank you!

Terra Labs Design

Dec 05, 2024  on Shopify

Easy to use app with awesome customer service

Ballu Baby

Dec 05, 2024  on Shopify

Great versatile product

Tilipix

Dec 03, 2024  on Shopify

Awesome and simple app! Nice pricing plans and very quick support! Thanks Jason

Make It Cute, LLC

Dec 02, 2024  on Shopify

We've been trying to get good customer feedback for two years and after running one survey via Zigpoll we literally got everything we needed within hours. Great customer support when needed as well via the app. Excited to continue running surveys with this app!

PWB Staging

Nov 29, 2024  on Shopify

The app is great for customer feedback as a comprehensive survey solution that seamlessly integrates with our Shopify stores and other applications. It allows us to capture crucial insights through multiple touchpoints. It has a robust integration ecosystem and fast performance, enabling us to gather the zero-party data that we need. Their exceptional customer support team consistently goes above and beyond to ensure we maximize the platform's potential.

Wheelwiz

Nov 27, 2024  on Shopify

App works exactly as described, the setup is simple and straight forward, the documentation for setup is also very complete. Jason was super responsive when we reached out with a quick question. I'd recommend this app to anyone!

TRMNL

Nov 26, 2024  on Shopify

One of the hardest parts of marketing is attribution -- knowing if a channel works, and measuring exactly how well. Thanks to Zigpoll we're developing a better idea of how to find our target audience, and some of the survey answers surprise us. For example some customers link directly to places they heard about TRMNL, that we would have never learned about otherwise. Use Zigpoll to do better marketing!

TayCo Brace

Nov 26, 2024  on Shopify

Great app for customer surveys - easy to setup and use. Support has also been helpful and responsive when I needed it.

Flaska Spain

Nov 26, 2024  on Shopify

Great app, and best support. Very easy to use and great results. We started getting feedback from first order after installation. The monthly recap of the answers it is an amazing feature! 100% recommended

Picnic Time Family of Brands

Nov 24, 2024  on Shopify

Love it. It was super easy to install and easy to configure. The support is great, quick, and responsive as well. I was actually impressed with how many responses we get. Thanks Zig!

Avoros

Nov 24, 2024  on Shopify

Extremely intuitive and excellent customer support!

TopFoxx

Nov 21, 2024  on Shopify

COSY ISLAND

Nov 18, 2024  on Shopify

非常实用的一款应用,很好地解决了我们公司在用户研究方面的遇到的困难,传统的邮件问卷方式回复率极低,且生命周期有限,zigpoll的购后调研回收率很高,让我们能够从购后调研中得知用户的需求点在哪里,并针对性地改进我们的营销方案和产品设计,非常有帮助!

The Rescue Kit Company

Nov 17, 2024  on Shopify

The customer service is top-notch. Just had a 30 min video call with Jason who walked me through setting up a poll to meet our company's specific needs. It's exactly what we were looking for and didn't think we'd be able to achieve. The ability to drill down with this app is impressive and we are really looking forward to seeing what we can do with it. Super impressed.

Upper Story LATAM

Nov 13, 2024  on Shopify

Ideelart

Nov 12, 2024  on Shopify

Seems to be doing everything I need. Without much efforts. The team is super reactive, and takes (good) improvement suggestions into account very fast. We tested a number of survey tools and this is the one we will adopt!

Flora Flora Co

Nov 10, 2024  on Shopify

Cool, easy to use app that really helps with customer insights!

gitti

Nov 06, 2024  on Shopify

Really great app and the support is top notch - Jason was super helpful whilst figuring out our NPS survey.

AlphaTouch

Oct 26, 2024  on Shopify

I've been using this app for quite a while a now, and I have to say that it's definitely the best survey app out there for this price.

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