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Customer reviews: Zigpoll Customer Surveys

Zigpoll is a Shopify app designed to help merchants gather customer feedback through interactive polls and surveys. Reviews of Zigpoll provide insights into its usability, effectiveness, and real-world performance, helping you decide if it’s the right tool for your store.

Reviews (422)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Zigpoll Customer Surveys," praising its ease of use, flexibility, and the insightful data it provides. Many appreciate how the app has transformed their customer feedback process and influences crucial business decisions. The level of customer support, especially from the founder Jason, is frequently highlighted as exceptional, enhancing the user experience significantly.

Key Strengths

  • Intuitive and user-friendly interface
  • High level of customization for surveys
  • Seamless integration with Shopify
  • Insightful analytics and easy data visualization
  • Excellent and responsive customer support, often involving video tutorials

Common Concerns

  • Occasional difficulty with survey design and setup
  • Minor issues with translations needing to be set manually
  • Some users experienced bugs or spam emails, though these were resolved with support

Final Thoughts

"Zigpoll Customer Surveys" is a well-received tool for businesses seeking to enhance their customer feedback systems. Its ease of use, robust features, and outstanding customer support make it a highly recommended app for merchants looking to improve their understanding of customer behavior and refine marketing strategies. Despite some minor issues, the diligent support ensures that concerns are promptly addressed, securing its place as a favorite among survey tools.

My Homents Interior

Sep 01, 2024  on Shopify

Best App for Surveys i know and absolute fantastic customer service. strong recommendation

Tashmed

Aug 30, 2024  on Shopify

Two reasons to get ZigPoll, actually three! Reason #1: Easy to use, flexible, customisable Reason #2: The Developer is responsive, and collaborates with you Reason #3: It's affordable Knowing how our customers are finding us has been very useful. We're also sending a 360 survey 48hours after delivery to get more useful insights and engage our customers, rewarding them with a Discount Code. All of this helps create more market engagement. Thank you !

lelive africa

Aug 28, 2024  on Shopify

This is a great app and Jason was a great help in getting things setup & running. I love that the surveys are very customizable from the get go. 10/10 recommend.

Date and®

Aug 27, 2024  on Shopify

The app is really great and you can make a ton of adjustments to make it fit perfectly to your needs, including switching the language to any one you like. Also the Support (Jason) is extremely helpful and replied to my questions super fast. I recommend!

7OH+

Aug 25, 2024  on Shopify

I tried out many other apps and this one gets me so close to the desired goal. With their fast responding support team, we were able to figure out how to pass values from the product to the survey and back. Although I had to use another app to display the data the way I want on the page, it still got me 90% of the way there. The support alone plus the flexibility they have in meeting you where you are by considering ways to tweak their app, makes it worth the price.

Gaâla

Aug 25, 2024  on Shopify

This app has everything you need if you are looking to get feedback from your users and clients on any topic. We started with a classic survey that we embedded in a dedicated website page. Super user user friendly and easy to set up. I only had one doubt about translation and Jason very quickly responded and show me how to set it up.

All-time Favourites

Aug 19, 2024  on Shopify

Great app with many interesting features. Great staff with quick responses, personal help and customized solutions.

LubeShop

Aug 19, 2024  on Shopify

We recently integrated Zigpoll into our Shopify store, and it's been a pretty fantastic experience. The software is very customisable, and very easy to tailor to our needs. Installation was a breeze, and it integrates seamlessly with our Shopify, which allowed us to quickly launch our surveys. The user interface is a bit old-school in design (currently), but very intuitive. This makes it easy to create surveys and option flows. The output graphs and data are in easy formats too. The simplicity in design makes it quite simple to use and understand, even when working with complicated survey options. A real standout for us, was our support experience, which has been outstanding. Whenever we reached out with queries, the team responded almost immediately, and resolved any questions, with speed and efficiency. Their dedication to customer service really endeared us to using their solution. Overall, Zigpoll has been a great tool, with minimal hassle. We highly recommend it to other Shopify store owners looking for a great survey app that works well with Shopify.

AmberGoo

Aug 12, 2024  on Shopify

My first time I reached out to Zigpoll they didn't get back, but on my second time Jason responded immediately and was super fast and helpful and I got all my questions answered.

Myextensions.dk

Aug 07, 2024  on Shopify

Pretty great. Works as intended. Fast support if needed. Been using it on 3 stores.

The Bath Time

Aug 07, 2024  on Shopify

This is a must have app for any website, helps you to REALY understand your users, get to know them with Q's you ask. App works flawlessly, with the great support I got from Jason, I expect great results.

Jazwares

Aug 05, 2024  on Shopify

Useful app for collecting customer feedback. Set up and customization is intuitive, with good instruction/ documentation, user-friendly application to your site / emails with analytics. The support is responsive and helpful. Lots of features at the $25/mo tier.

Ideal Nutrition

Jul 28, 2024  on Shopify

Fantastic app! We are getting very high customer engagements after checkout - 1 in 5 customers fill out the survey. Works with Checkout Extensions, flexible, support is very quick to sort out issues. Couldn't be happier with the results.

Kerrits Equestrian Apparel

Jul 24, 2024  on Shopify

Been using this app for about 3 months now and I really like it. It's easy to use, you can set up surveys easily, set up rules for who to show it to easily and the customer service has been great. I would recommend trying it for a great post-purchase survey to learn more about who is shopping with you.

Fitocanin

Jul 23, 2024  on Shopify

Aboslutely recommended. 10/10. Customer support replied in less than 1 hour. Just exceptional. The app works great! Impressed

WiscMed

Jul 23, 2024  on Shopify

Extremely good customer support! We use the app to quickly capture attribution post-checkout and it works seamlessly.

Froyda

Jul 18, 2024  on Shopify

We've just started using the app and find it full of useful features. The price is quite reasonable as well. Jason has been terrific in answering support questions. Strongly recommend!

Partify

Jul 16, 2024  on Shopify

Very good! The founder will reply to you if have questions or need help! Useful app.

Retreat Candle Co

Jul 16, 2024  on Shopify

Great app, already gathering valuable information about my site visitors and customers. Fast and knowledgeable customer service. Jason (owner) is super helpful. Fully recommend if you are looking to gain some insight into your web traffic.

handmaid

Jul 13, 2024  on Shopify

Easy to use and set up, lots of functionality for customisation. Customer service is very fast and efficient! Thank you Zigpoll ☺️

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