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Customer reviews: Zigpoll Customer Surveys

Zigpoll is a Shopify app designed to help merchants gather customer feedback through interactive polls and surveys. Reviews of Zigpoll provide insights into its usability, effectiveness, and real-world performance, helping you decide if it’s the right tool for your store.

Reviews (422)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Zigpoll Customer Surveys," praising its ease of use, flexibility, and the insightful data it provides. Many appreciate how the app has transformed their customer feedback process and influences crucial business decisions. The level of customer support, especially from the founder Jason, is frequently highlighted as exceptional, enhancing the user experience significantly.

Key Strengths

  • Intuitive and user-friendly interface
  • High level of customization for surveys
  • Seamless integration with Shopify
  • Insightful analytics and easy data visualization
  • Excellent and responsive customer support, often involving video tutorials

Common Concerns

  • Occasional difficulty with survey design and setup
  • Minor issues with translations needing to be set manually
  • Some users experienced bugs or spam emails, though these were resolved with support

Final Thoughts

"Zigpoll Customer Surveys" is a well-received tool for businesses seeking to enhance their customer feedback systems. Its ease of use, robust features, and outstanding customer support make it a highly recommended app for merchants looking to improve their understanding of customer behavior and refine marketing strategies. Despite some minor issues, the diligent support ensures that concerns are promptly addressed, securing its place as a favorite among survey tools.

R&R Skincare

Sep 24, 2025  on Shopify

Great app. We use the post-purchase survey to find out how our customers found out about us and it is really useful data to help us know where to concentrate our marketing efforts. We needed help with the notifications and emailed the Zigpoll team who got back to us super fast and helped us with exactly what we needed.

Gripstander

Sep 24, 2025  on Shopify

DIY Craft Warehouse

Sep 20, 2025  on Shopify

Zigpoll was extremely easy to configure and launch. The setup was intuitive, and within minutes I had it up and running. What impressed me most was how quickly I began receiving valuable feedback - not just from buyers after checkout, but also from general shoppers browsing the site. It’s a simple yet powerful tool that delivers insights right away. Highly recommend!

Made For Dogs®

Sep 18, 2025  on Shopify

Zigpoll has been a great add-on for our store—fast setup and clean interface. It’s lightweight and plays nicely with our theme. We hit a small hiccup, but their founder fixed it same day with clear guidance.

Majestic Theater

Sep 18, 2025  on Shopify

Great customer service!

Elysium

Sep 18, 2025  on Shopify

great platform especially for post purchase surveys and Jason is a legend

Wine Shop Lanzarote

Sep 18, 2025  on Shopify

So far so good, we had trouble setting it up but their helpdesk help resolved the issue efficiently.

Revitanord

Sep 17, 2025  on Shopify

Great functionality and support is top class!

Platanomelón

Sep 17, 2025  on Shopify

Great customizable app for our post purchase survey. Also, great support from the team.

GPerformance

Sep 11, 2025  on Shopify

Amazing app - especially useful on the Thank you page. The targeting options are absolutely perfect and translations done in a few seconds and very accurate. The surveys look amazing, very interactive the confetti on the end of the surveys is quite cool The predefined slides are perfect for getting started, so you don’t have to reinvent the wheel and can rely on the experience of the app developers. We are very satisfied with the product and with support received from Jason.

Flooret

Sep 10, 2025  on Shopify

Yoga Journaling

Sep 08, 2025  on Shopify

Very easy to install, super helpful and quick support. 100% recommendation!

JALIZA

Sep 07, 2025  on Shopify

Zigpoll is very helpful. The sellers who pay attention to customer understanding should try this out. Highly recommended.

Zimmerli Test

Sep 04, 2025  on Shopify

All-in-one integrated survey app, great value for price for our small enterprise business. Founder supports by himself ensuring an outstanding product experience.

Raconte Moi un Chocolat

Sep 04, 2025  on Shopify

Yumi

Sep 01, 2025  on Shopify

Honestly, Zigpolls the only post-purchase survey tool we'd ever use. Jason is always available to help us out. Incredible product!

PW Willow Pty Ltd

Aug 29, 2025  on Shopify

Great solution! I looked at a bunch of options but this one was definitely the best. The automated export functionality makes it super easy to send all the data to a JSON endpoint - now my marketing team is happy as they can see the responses without logging in to the website. The customer support is excellent and some features were added in response to a question I had, which made my life a lot easier!

Apapasha

Aug 28, 2025  on Shopify

Muy bien servicio al cliente! contestaron muy rápido

ProdViom

Aug 27, 2025  on Shopify

Got everything you need in a survey need. And as you dive into it you realize it got far beyond what you expected haha. 5/5 stars forsure

HUNA

Aug 27, 2025  on Shopify

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