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Customer reviews: Zigpoll Customer Surveys

Develop by Shopify

Zigpoll is a Shopify app designed to help merchants gather customer feedback through interactive polls and surveys. Reviews of Zigpoll provide insights into its usability, effectiveness, and real-world performance, helping you decide if it’s the right tool for your store.

Reviews (469)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Zigpoll Customer Surveys," praising its ease of use, flexibility, and the insightful data it provides. Many appreciate how the app has transformed their customer feedback process and influences crucial business decisions. The level of customer support, especially from the founder Jason, is frequently highlighted as exceptional, enhancing the user experience significantly.

Key Strengths

  • Intuitive and user-friendly interface
  • High level of customization for surveys
  • Seamless integration with Shopify
  • Insightful analytics and easy data visualization
  • Excellent and responsive customer support, often involving video tutorials

Common Concerns

  • Occasional difficulty with survey design and setup
  • Minor issues with translations needing to be set manually
  • Some users experienced bugs or spam emails, though these were resolved with support

Final Thoughts

"Zigpoll Customer Surveys" is a well-received tool for businesses seeking to enhance their customer feedback systems. Its ease of use, robust features, and outstanding customer support make it a highly recommended app for merchants looking to improve their understanding of customer behavior and refine marketing strategies. Despite some minor issues, the diligent support ensures that concerns are promptly addressed, securing its place as a favorite among survey tools.

Prosperity Market

Jan 27, 2026  on Shopify

Extremely useful for gathering actionable customer feedback. It’s fully featured, easy to integrate and customize, and the support team responds incredibly fast. Highly recommend.

The Plants Project

Jan 13, 2026  on Shopify

Jason & the team @ Zigpoll are incredible. Highly recommend. Super easy to use and adds a layer of attribution to my orders that I was struggling to understand.

That Good Good Shea

Jan 13, 2026  on Shopify

Zigpoll is an easy and effective way to connect with customers. It works seamlessly with our Shopify store and provides clear, actionable insights that help us better understand our audience and improve their experience.

Focke-Wulf Watches

Jan 10, 2026  on Shopify

We've been using Zigpoll for half a year or so and the app is excellent. The surveys are simple, yet customisable to suit many different needs. The results are great, and clearly are engaging customers as intended. The config can be a little tricky at times, but the support team are responsive and know their product really well. We're very happy to continue using the app.

The Grounding Co

Jan 08, 2026  on Shopify

Easy to use, insightful, and customer service is quick to respond. Highly recommended!

LyraSleep

Dec 28, 2025  on Shopify

Best experience, Jason is wonderful and this has their surveys have wonders for my business

MAMMOTION France

Dec 26, 2025  on Shopify

LEA Home Stories International

Dec 22, 2025  on Shopify

Botané

Dec 18, 2025  on Shopify

I've never experienced support as good and responsive as this. On top of that, the app is definitely the best on the market for creating surveys.

FUXBAU

Dec 16, 2025  on Shopify

We use Zigpoll to integrate various surveys into our Shopify store, such as post-purchase sale and exit intent surveys. The integration is seamless, and the support is fast, helpful, and friendly.

BODI Company, Inc.

Dec 12, 2025  on Shopify

We are using Zigpoll for gathering both long-time and new customer feedback, post-purchase surveys, and fielding product finder requests via our website. The app experience so far has been fantastic. Feature-rich, UI is intuitive, template options are plentiful, and the customization options make it easy for me to fine-tune each survey to our business end goals. Very happy with both Zigpoll's features/UX and the prompt response I received to my Support inquiry. Strongly recommend!

Evolution Power Tools SAS

Nov 26, 2025  on Shopify

Zigpoll has been a fantastic addition to our Shopify store. It’s incredibly easy to set up, and the interface is clean, intuitive, and customizable. Linked with flow, it's very useful for orders and customer tagging! I love how flexible the app is, everything works smoothly. The analytics are clear and actionable, helping us understand our customers better and make smarter decisions. Their support team is also outstanding. Anytime we had a question, they responded quickly and went above and beyond to help. If you're looking for a reliable, powerful survey tool for Shopify, Zigpoll is definitely the one. Highly recommended!

Møbelkompagniet

Nov 25, 2025  on Shopify

Some of the most precious data you can get of your online store is coming from your customers - with help from Zigpoll. Has been a huge help for us to create a better picture of where our customers actually come from. And the support has been very helpful as well.

Wolf Clothing Collective Ltd

Nov 25, 2025  on Shopify

Great app and excellent support

TrackSpikes.co

Nov 20, 2025  on Shopify

Great service from the support and the best survey app for Shopify.

Reclamation Foods

Nov 18, 2025  on Shopify

Easy to use. Responsive support direct from the founder.

Eraform Audio

Nov 16, 2025  on Shopify

Got everything that you need for a review app. Fast and responsive support. Great app

Manbi / Park-Peak-Piste

Nov 14, 2025  on Shopify

Great app, does so much more than we use it for. Jason has been great with support. Thank you

The Jacket Maker

Nov 13, 2025  on Shopify

These guys are super cool. They just don't reply in minutes, but also solve your problem in minutes. I've used 100s of e-commerce tools but never experienced such support. I would rate them 10 out of 5.

yumama

Nov 12, 2025  on Shopify

Very fast and helpful support for any questions I had on integrating the polling into my Shopify store. Easy and customizable also to my e-commerce page.

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