Reviews: Zakeke ‑ Customizer 2D 3D

Customer reviews: Zakeke ‑ Customizer 2D 3D

Reviews (113)

Overall rating

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What Merchants Think

Merchants generally view "Zakeke ‑ Customizer 2D 3D" as a robust tool for enhancing online shopping experiences with interactive and customizable product visualizations. They appreciate its ability to integrate seamlessly with existing 3D models, offering their customers a unique opportunity to explore and personalize products in real-time, ultimately improving conversion rates and reducing operational costs.

Key Strengths

Enhanced customer experience with real-time, interactive 3D customization.
Seamless integration with pre-developed 3D models.
Reduction in communication and production overheads.
Stellar customer support praised for responsiveness and effectiveness.
User-friendly interface that simplifies product customization.

Common Concerns

Integration issues with Coreldraw, specifically with recognizing fonts in SVG files.
Limited customer support availability during weekends.
Additional costs due to transaction fees on top of the monthly fee.
Initial setup can be challenging without technical expertise.
Desire for live chat support and enhanced documentation for integrations.
Need for UI improvements such as larger buttons and flexible print area adjustments.

Final Thoughts

"Zakeke ‑ Customizer 2D 3D" is a highly recommended app for merchants looking to elevate their product offerings through customizable online interactions. While there are some limitations like technical setup challenges and certain integration issues, its strengths in improving sales efficiency and customer satisfaction make it a valuable tool for e-commerce platforms.

King Midas Empire

Mar 07, 2025 on Shopify

Customer service is poor. Takes several days to get a response.

Precisioncraft Laser

May 24, 2024 on Shopify

App works well. 3 stars because if you use Coreldraw, corel doesn't recognize the font when you import the svg. ( I did ask for help with this and they said it works fine with Illustraor etc..) This then causes a huge issue of figuring out what font was used. You can use Inkscape to figure it out but at that point I can do a layout way quicker. If they figured out the Corel issue this would be a great app. So to save my sanity I think I will be deleting it.

Fotoxposure

Apr 12, 2024 on Shopify

The program is great, and the features are excellent. The downside is that if something goes wrong with the app on the weekend, there is no customer service to get you back up and running. That's money lost until someone reaches out on Monday. On top of the monthly fee, the transaction fee adds up if you do a lot of sales.