La verad que increible, lo rpaido y la velocidad, la cortesia y lo facil y rapido que lo pudieron hacer me sorprende muchisimo, srvicio 100/10, y personalmente me toco a Reymon Alvero N un genio el vago

It's a breath if fresh air when you can communicate and the other person understands exactly what you need. Excellent service and very knowledgeable. Wonderful experience!

We've had a great experience using Yotpo Reviews so far. The automated review request emails convert quite well, and customer support has always been very helpful. We had a slight issue in using support articles to install the star ratings on our Collections pages and Doner P with the support team installed it for us without issue.

They answered every question I had with care. I would especially like to thank Ethelbert Santos for his help.

Rovi C did an amazing job helping me onboard with installing yotpo on my website. Super helpful with my issues and took no time at all. Thank you!

Yotpo Product Reviews & UGC is a great app—easy to use and perfect for showcasing customer feedback. Special thanks to Ruzsel John Nabong from the support team, who went the extra mile to help me. Best support experience I’ve ever had! Highly recommend Yotpo for both the product and the amazing support!

Rovi gave me great support when I raised a ticket with Yotpo. Great app, does a good job in getting and publishing reviews on our website. Can recommend!

Arvin did an amazing job today helping me integrate my widgets into places I haven't been able to do up until now. Absolute LEGEND!

ive been using yotpo for all of its services for over 18months now. cant really fault the product. needed service and got fantastic assistance from Vien Saints to get it sorted within 10-15mins. good product and good after sale service.

Doner is really great man, he understand the needs quickly and provide the best quality customer services. thanks

I am writing to express my sincere appreciation for the exceptional service I received from Donor P regarding an issue I had with importing reviews. Donor P responded very promptly and resolved the issue efficiently and professionally. The level of service provided exceeded my expectations, and I am truly impressed by the promptness and professionalism displayed. It is rare to encounter such a high standard of customer support, and I wanted to formally acknowledge this great experience. Thank you for maintaining such excellent service.

Daniel P. was exceptional! fast and efficient service... he handled my question like an absolute pro! Thank you Daniel!

Wendyle Christian went above and beyond for me to make sure the 3 tasks i needed were taken care of thank you so much

We had a terrible experience. The whole platform was buggy for us and it took forever to get things done. The final straw was that emails for reviews post purchase just stopped going out with no explanation. We switched to a new provider and got 3 reviews in the first hour (while not getting any in 30 days on yotpo.)

I am new to using this service, and as a person who struggles with computer lingo, I struggled with this app and modifying code. I did have several customer support team members try to help me. I ended up accidentally exiting all of my application pages where chat boxes were open, multiple times. I struggled, is putting it nicely. Wendyle Christian, Rove, and one other member helped me. I had a lot of questions, a lot of struggles to work through. The last support member I talked to was Wendyle. Very polite, well mannered, and CALM AND COLLECTED. I was a fury of questions, while refreshing my page to make sure I could keep up and understand what was happening. I was annoying, in my own opinion ( I can admit that. I was just trying to understand what was happening. Good intentions, but poor execution. hah!) The team members were very nice and worked very hard with me to make sure all of my concerns were taken care of. GOOD JOB TEAM! Thank you for your help. I literally could not have done it without you.

DOnt use this app if you have ever used reviews on any other platform. you will not be able to import them and their customer support will lie to you.

Yotpo’s review app is great! Their team helped me set up star ratings on my collection page, and it looks fantastic. Their support was fast, friendly, and made the whole process smooth. If you're looking for a reliable app to showcase customer reviews on Shopify, I highly recommend Yotpo!

I spoke to Jeorge and he was wonderful! He solved all the issues I had and I was about to pay someone to this work for me. Im so happy i reached out to the customer service chat before! Jeorge was super easy to communicate with as well and understood everything I needed fixed. Thanks again Jeorge!

Overall app is fine but the support I got was terrible. They took so long to respond and the issue I was facing hasn't been resolved.

Do not use Yotpo as they have shady business practices and poor customer support. We made a big mistake signing a yearly contract for Yotpo SMS, Reviews, UGC, and Rewards. 1. Yotpo offered four free months of services by signing a yearly contract with them but still charged us $5,245.80 USD for the most recent quarter when the free months were supposed to begin (at the end of the contract). This is explicitly stated in our contract with them. When I brought this to their attention, they said they'd look into it, and it has already been weeks without an update. 2. If you use Yotpo SMS there is a "reloadable" balance to fund your messages. However, it turns out according to their terms of service this reloadable is nonrefundable, even if you stop using Yotpo for SMS. We currently have $5,681.42 USD in that account which is now just "Yotpo Bucks". I understand this is in their terms of service, but it is simply an unethical business practice. 3. If they try to sell you on the benefit of having an account manager with them just ignore it. Their account managers have a high turnover rate and hardly get back to you. Don't make the same mistake as us as it might cost you $11,000 as it did for us unless we enter litigation. I wish Shopify had higher standards and considered "terms of service" and customer support before approving an app into their Certified App Program.