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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Reviews (7,327)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Bella Bella Boutique

Nov 05, 2024  on Shopify

Great app with an efficient customer service. A special thank you to Doner P for helping us with an issue. It has been a lovely experience and I highly recommend the Yotpo app.

Skin Rocks

Nov 04, 2024  on Shopify

Super helpful team, I have never experienced support like it - I have received around the clock assistance for an issue we had on our account both Ruzsel and Jeffrey have been outstanding, following through to resolution. Great platform with an excellent team.

Ari Apparel

Oct 31, 2024  on Shopify

Excellent app and customer service is top notch! Anytime I need assistance the reps are always there and can count on results. Recently I worked with Mitch on getting reviews added to my homepage as a carousel and was having difficulty after following the instructions and when I reached out to Mitch he fixed the issue in less than a day. Thank you again!

Me First Living

Oct 30, 2024  on Shopify

Great app and great customer support! Very quick to help us with our issue! Vien was awesome. Thanks again!

FOOST

Oct 29, 2024  on Shopify

great job ! Rovi C made a lot of changes for me changed a lot of code. really good and fast! Thanks Rovi C!

LITTLE RAD THINGS

Oct 28, 2024  on Shopify

Kelsey and the Yopto team have gone above and beyond to make sure my onboarding was figured out. In the beginning there were some hiccups, but now that we are rocking and rolling I am seeing my reviews conversion go up significantly from Junip. So far, very pleased!

Nila Botanics

Oct 25, 2024  on Shopify

Love this product - great customer service. I noticed an issue with our reviews, Doner sorted it out in under 5 minutes and explained what the issue was so I can ensure it doesn't happen again from my end. Really happy with this service!

Dancewear by Patricia

Oct 25, 2024  on Shopify

Arven was excellent in assisting me and solved all my problems and responded to all of my questions! Very very satisfied!!!!

Clara Beauty

Oct 24, 2024  on Shopify

Reymon has been amazing to work with! I felt like I was all over the place with different items not working and he resolved them efficiently, and quickly! I appreciate the assistance I have received from Yotpo and I know I'm in good hands if I need anything else in the future.

Double Bay Cosmeceuticals

Oct 23, 2024  on Shopify

Responded to my enquiry straight away with a solution. Reymond was very helpful. I would prefer yotpo over loox as yotpo looks more professional on the website and and they have more features like questions and answers people can go through. making it like a social forum on the product.

OctaHedron Jewelry

Oct 23, 2024  on Shopify

Reymon Alvero was able to help me within minutes from the time I reached out for assistance. He went into my site to fix an issue and sent me a screenshot to locate where the error stemmed from.

The Best Numbing Cream

Oct 20, 2024  on Shopify

I had to uninstall the app the support is terrible. After 3 weeks the problem was not fixed. I decided to go with another review provider.

Simply School Uniform

Oct 20, 2024  on Shopify

Been using the app for sometime now, and it works a treat, with great support, this time from Rovi.

Zimms Organics

Oct 17, 2024  on Shopify

Jeorge Kenneth V was a wonderful help. He resolved by issue of my ratings not showing up on the homepage and product pages very quickly. Thanks Jeorge!

Party Stuff

Oct 16, 2024  on Shopify

This app is full of bugs - Upgrading your plan from Free to a paid tier doesn't actually work (the charge is applied, but service levels are NOT increased). Additionally, the Onboarding flow within the app is broken (persistently asks you to install the widget, when doing so, it adds the widget to your theme multiple times). Go with another option! Worse yet, the support is horrible.

Fairina Cheng

Oct 15, 2024  on Shopify

They were super helpful in addressing some of the teething issues I had with the initial integration and went above and beyond helping to troubleshoot. Thank you!

MikeFit.com

Oct 13, 2024  on Shopify

I worked with Doner on making my ratings to show properly on my theme and he was great! We were able to successfully resolve the issue and he went above and beyond. Thanks again!

LITTLE RAD THINGS

Oct 13, 2024  on Shopify

$200 more a month and I can't get them to help upload my existing reviews. Super glitchy website, that has slow load times. Not really the best experience...

Earthcare Seeds

Oct 12, 2024  on Shopify

I highly recommend Ian Christian C. He solved my problem quickly and efficiently in a timely and polite manner. Great Job! Thank you Christian.

Godmode

Oct 10, 2024  on Shopify

Got instant help after updating my theme to 2.0 and getting the review widget and star ratings showing on the website. Shoutout to Reymon N. for their excellent customer service! Easy 5 stars!

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