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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Reviews (7,327)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Birdman MX

Mar 04, 2025  on Shopify

Joian Z helped us a lot in understanding our status regarding Review Syndication with other stores. Quick and efficient!

oystercooler.com

Mar 03, 2025  on Shopify

Joian Z from Customer Support helped me export a CSV of our reviews, when I had trouble doing so myself. They were super fast and cheerful when responding and completely transparent, making sure I was updated throughout the entire process as the export took some time due to the number of reviews. Thanks for the help!

VIM & VIGR

Mar 03, 2025  on Shopify

Yotpo has been helpful with us in terms of generating reviews for our products on our website and Warren P. of Yotpo support have been really helpful with us in modifying our product reviews as we do reformatting on our product listings. Thank you for all you do!

Sow Kids

Mar 01, 2025  on Shopify

Vien Saints E - was an absolutely life saver. Super helpful with getting me started with yopto!! 5 stars!

Humble Beast Clothing

Mar 01, 2025  on Shopify

Jeorge Kenneth V assisted me with adding reviews to my store. I had some trouble. Superb customer service and even suggested more features I added to my site. 10/10 service.

Momiji Beauty

Feb 28, 2025  on Shopify

Thanks to Ruzsel Ramos's assistance, we successfully integrated Yotpo and optimized our review collection process. Truly a top-tier support team!

drinkctrl.com

Feb 28, 2025  on Shopify

Working quite well. Ruzsel John & the support team have also very helpful with questions that arise.

Aqua Outdoors

Feb 27, 2025  on Shopify

Ruzsel J was great to work with. Yotpo itself has bugs (the UGC gallery component did not work for any of our stores), but Ruzsel was very helpful. Thanks,

Numa Estilo

Feb 22, 2025  on Shopify

I’m pleasantly surprised by how amazing the Yotpo team has been! A huge thank you to Jeorge and Arven for your patience and dedication in resolving all the issues—I truly appreciate your help!

Heirloom of Eden

Feb 20, 2025  on Shopify

Arven was able to assist me quickly and professionally. He was patient and able to direct me through the process to solve my problem. I am always highly appreciative of this level of customer service.

SOVRN Republic

Feb 18, 2025  on Shopify

Vien Saints did an amazing job with customer support. We were able to share our collaborator code through Shopify and he was able to hop on and get all of the backend stuff done to fix some minor issues and I didn't have to lift a finger. Can't speak highly enough about my customer service experience with Yotpo!

RipTide Sports, Inc.

Feb 18, 2025  on Shopify

Been great so far and has helped a lot with my google reach and Jeorge Kenneth was very helpful on chat. Reviews are cleanly displayed and I only have a few complaints with visual capabilities but you can make it work. Automatic review requests are very useful as well.

HydroPeptide Professional

Feb 13, 2025  on Shopify

Yotpo is a great, and robust app. Customer service has been top notch, with Vincent resolving a small issue very quickly.

INTERIOR COLLECTIONS

Feb 05, 2025  on Shopify

Wendyle went above and beyond to help me with my issue. This app is very easy to use and it's easy to get help when needed. I would highly recommend.

American Hard Bag

Jan 30, 2025  on Shopify

This app is the best. We have used it previously on our old site and you can bet we ported it over to our new site. Vincent is my go to when I needed help with remapping the reviews and when I was having trouble importing a couple of widgets. He had us up in no time. Even with all of the questions I was asking him during the process. Attention Yotpo managers, Vincent is a keeper! I can't say enough nice things about him. Thank you!

Lav and Kush

Jan 29, 2025  on Shopify

The app works good now that I had a support staff, Reymon help me for 90 minutes. The app is glitchy on Chrome so I had to switch to Safari, but then it worked good. Reymon was extremely helpful, patient, knowledgable and easy to work with. Would recommend working with Reymon again.

Soda Farm

Jan 29, 2025  on Shopify

Great customer support. I had a tangle of reviews on two sites and yotpo's technical support worked with me tirelessly and patiently until all my reviews were saved onto one site. THANKS!!

Eva Victoria

Jan 29, 2025  on Shopify

Great customer support, prompt replies, thank you very much to Sheila R. for resolving the issue quickly.

Indigo Naturalis Online Store

Jan 26, 2025  on Shopify

I had a great experience with Yotpo's customer service! Their response was incredibly fast, and they resolved my issue efficiently. I truly appreciate their professionalism and dedication to customer satisfaction. Highly recommended!

Pet Obsessed People

Jan 26, 2025  on Shopify

So far the support has been prompt, clear and helpful. Ethelbert Santos helped me quickly and clearly. I hope as I try to learn more of the features I will have the same experience that will continue to earn 5 stars.

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