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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Reviews (7,327)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

GrillStuff

Apr 18, 2024  on Shopify

Great app and has worked very well for our site. I would gladly recommend it to others. Amazing customer service in their Chat.

Etalon

Apr 17, 2024  on Shopify

Honestly, it was a long way to get our review from our previous review app to Yotpo. Your support manager Daniel helped me a lot with importing reviews and answered all my questions patiently. I like it and thanks a lot for help! Yotpo features look promising. Hope to have good experience futher.

Flowerbox Melbourne

Apr 16, 2024  on Shopify

I received personalized support directly from the Yotpo support team and they helped me quickly! Thanks, 10!

Nessa Hill

Apr 15, 2024  on Shopify

Yotpo has some of the best customer service I have ever experienced. I had issues getting the widget to show up under the products on my collection pages. When I reached out for help, John G quickly responded and resolved my issue. He saved me from the headache of trying to edit the code myself. Highly recommend. Any issues you have they will solve.

Puur Geluk Store

Apr 12, 2024  on Shopify

I had an issue with exporting my reviews, but Mitch from customer support helped me with my situation really well and I look forward to using this platform.

NUFS

Apr 11, 2024  on Shopify

Does exactly what you need the app to do. We needed to transfer some reviews and John G was such a rockstar. He was really speedy, clear, and responsive. Most of these stars are for John ;)

nequalsone

Apr 09, 2024  on Shopify

So far my experience with Yotpo has been excellent. I had an issue recently which I did not know how to resolve. Mitch quickly got in touch with me, and helped me to resolve this. His instructions were clear and easy to follow. I'm very happy so far with the service

dealbodies

Apr 09, 2024  on Shopify

I've had a few issues overtime with the app that were easily solved. However, one customer support agent in particular, John G, was quick and efficient in helping with my issues.

Floorplan Rugs

Apr 08, 2024  on Shopify

Customer support is very helpful in aiding the implementation of the review widgets. John G. aided me in quickly making changes and implementing on the home page.

Alpiste Canary Seeds

Apr 08, 2024  on Shopify

very pleased with yoto. Been using them for years on several of our sites. Outstanding customer support.

Created Mother

Apr 06, 2024  on Shopify

The irony of a review app asking for a review is not lost on me. Thanks for your help Daniel! Solving the integration issue was easier than expected and the added bonus of a screenshot was really helpful! Overall a great app and an excellent add-on to my website.

Botanical Republic

Apr 05, 2024  on Shopify

A couple years ago, we tested out Yotpo but had issues and decided to cancel. We decided to give it another try but the customer service is almost non-existence. It's been now 3 days with no response. I guess this app is not meant for us to use.

Tanglewood Garden & Farm Organic Skincare & Wellness

Apr 04, 2024  on Shopify

We have been with Yotpo from day one! We love and appreciate the value their reviews add for our customers. If we ever need assistance, Yotpo is quick to respond and help us out. Big thanks to John G for his awesome help and terrific customer service this week! I recommend this app 1000%!

Sabi Swim

Apr 03, 2024  on Shopify

The support provided by this app has been disappointing. Numerous issues occurred after installing Yotpo, and the support team was unresponsive, taking more than a week to reply. When they did reply they were extremely unhelpful and bounced me from one support staff to another without fixing any of the issues. Even after the app installation, the plugins persisted, leading me to hire coders to rectify the website and completely remove Yotpo. I do not suggest this app, especially for smaller businesses in need of reliable support.

HootBooth Photo Booth

Apr 02, 2024  on Shopify

Outstanding customer support from Jeorge at Yotpo! With the Shopify Reviews app being deprecated, we needed help moving over to Yotpo and Jeorge was so helpful in getting the coding and installation completed accurately and quickly. Amazing support! Thank you!

dragon

Apr 01, 2024  on Shopify

Very professional service, I like John G's one-on-one online service, very fast and professional to solve my problem!

Sophie & Panda

Apr 01, 2024  on Shopify

been using this app for yearrsss, and it's always great, especially the support they always respond right away and solve the issue right a way, Jeorge Kenneth V was very helpful, thank you highly recommend

Ace Solutions Holding

Mar 31, 2024  on Shopify

Wonderful app and great customer service! Doner P was very helpful with tech support. I appreciate the service and knowledge.

L'aromes

Mar 26, 2024  on Shopify

Great experience with this app overall. No complaints. Thanks to a guy from support team - Jeorge Kenneth V, that helped solve multiple issues multiple times. Thanks!

House of Dim Sum

Mar 26, 2024  on Shopify

Works great, appreciate the assistance by Doner P to seamlessly transition widgets and info from theme to theme when we do changes.

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