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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,908)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Kiki Living

May 14, 2025  on Shopify

So far so good. It delivers exactly what I need. I have had a decent response rate from customer's providing reviews. I have needed to contact support a few times now (mostly because I am new to Yotpo and needed assistance in the setup), and the service has always been prompt, efficient and expert.

Bare Bones

May 14, 2025  on Shopify

Great app that works really well for the most part, and has solid support. Kent B helped me clean up all the weird symbols that were showing up in my reviews export. :)

Paso Robles Ironworks

May 13, 2025  on Shopify

Team is responsive and very helpful when we needed to transfer reviews from Woocom to Shopify. Great customer service!

Evolving Textures

May 13, 2025  on Shopify

Great customer support! Doner promptly read and helped with my request without asking me a bunch of questions to answers I had already submitted. That is always greatly appreciated.

Trial Guides

May 13, 2025  on Shopify

I had great help from your customer service tech Joian Z. They were able to walk me through the process on how to transfer reviews from one product page to another. Thank you Joian!

HaloHealthcare.com

May 09, 2025  on Shopify

Angelo was very helpful on chat. We resolved the issue in a timely manner without any issues and provided additional solutions to our issue.

Sol Soils

May 09, 2025  on Shopify

Yotpo has been amazing since we made the change. I couldn't be more excited about the functionality this unlocks, especially thinking about the ecosystem of options they offer like email, SMS, pop-ups, loyalty program, reviews, UGC. In my mind these were all individual systems that can't speak to each other and they all cost XYZ. I'm not saying this will be cheaper if you do the most economical option for each and tie them together, but this whole system will actually drive conversions and customer retention on a different level. And I only have to understand how Yotpo functions, I don't have to learn 11 systems. I'm a founder and have a COO and that is all for the team. We can't just pass this to someone. I'm about 2 weeks in, but the fact that the whole ecosystem can help support the other areas, I'm realizing I couldn't do half of this if they systems don't imtimately work in tandem and read info across the customer jounrey. And I have to mention Robert Kent was my latest help desk rep and he was the absolte best! Anytime I need to live chat someone I can get a real person and they fix my user-error generated issue.

Blue Lagoon Skincare

May 08, 2025  on Shopify

Yotpo´s support has always been top quality. Doner helped me with my recent issue, resolving it quickly and with out problems.

Bouclème

May 08, 2025  on Shopify

I had a fantastic experience with Yotpo's customer service today. They are always available to assist with any query, and Kent B was incredibly helpful in resolving my issue quickly and efficiently. Great support every time!

Eat My Face

May 07, 2025  on Shopify

Total waste of time. Also misleading advertising on pricing and what is available. Does not work at all. Zero support. Just bots that suck.

Shampoohotel

May 07, 2025  on Shopify

Great customer support! We've had some minor issues and queries with Yotpo since we started using it, and whenever something comes up - the team has been really fast at replying and guiding us through fixing things. Special thanks to Doner who escalated one of our issues quickly and was really clear and precise with steps to address it.

Gaâla

May 05, 2025  on Shopify

We moved to Yotpo from Loox and it was a big mistake. We were mislead on how advanced is the app. We had all customization options available on Loox on the plan of 40 per month and on Yopto we can customize very few things paying 170... Yotpo charges you for everything (extra review requests sent too) and on the top we spent days trying to migrate to the app and it was a bug on a bug on a bug. After using it for 2 months I noticed that we do not get any reviews with photos or videos and we used to get several per week on Loox. When I asked the support how I can improve the landing page for the review request in order to get more reviews with photos/videos they told me that I should move to a more expensive plan... On Loox it was available on basic plan. If it's your first review app probably you'll find it fine but when you've already tried couple and have experience, you'll see that Yotpo charges you for nothing. It's not worthy of the pricing they offer.

SugarBoo Curls

May 03, 2025  on Shopify

I ended my subscription with Yotpo over a month ago within the free trial period and they're still trying to charge my credit card for a service I don't use. I've reached out to customer support several times regarding this issue and they offered no concrete solution. There is no option to end my Free plan subscription with them, there is no option to remove my credit card from their dashboard. I'm incredibly frustrated by the lack of transparency and support by the Yotpo team. If I could leave you a star rating in the minus, I would.

LaDuca Dance Shoes UK

May 02, 2025  on Shopify

Arven S. at Yotpo provided exceptional support and was quick, prompt, and incredibly helpful. Truly appreciated!

Pashion Footwear

Apr 30, 2025  on Shopify

Incredible customer service at Yotpo - special shoutout to Ruzsel J for a timely and thorough resolution to my issue!

Hooey

Apr 30, 2025  on Shopify

Excellent customer service thanks to Ruzsel John Nabong. He was quick and solved my problem within minutes. Thanks so much!

EF Power Venezuela

Apr 29, 2025  on Shopify

Great customer service provided by Jeorge Kenneth, super friendly and professional, so 5 stars with no doubts!

Finery London

Apr 29, 2025  on Shopify

The support, Warren P, is really helpful with the issue we encountered. Also highly recommended this app - help to boost our brand and sales.

Ready Rig Store

Apr 28, 2025  on Shopify

Smooth and easy-to-use interface. Our CS rep Vien Saints E was amazing. Great customer service! I always get a person in seconds if there are any issues.

WoollyWormit.com

Apr 28, 2025  on Shopify

Great Customer Service. The customer service, response times and followup have been great, especially with Wendyle, who took great care of me this past week.

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