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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,873)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

CNPUSA

Apr 07, 2025  on Shopify

Jeffrey M from the support team brings the best assistance to em. He is always thorough and super understandable, not to mention his people skills. What a champion, thank you thank you thank you for all the help and solution you've provided

Latest Bedding

Apr 07, 2025  on Shopify

Thank you so much, Donor P!--- I truly appreciate your kindness and support. You were incredibly patient, attentive, and understanding throughout our conversation. It’s rare to come across someone so genuinely helpful and professional. You not only listened to my concerns carefully but also resolved the issue with such efficiency and grace. I’m so grateful for your assistance—thank you for going above and beyond!☺️☺️

vivaiodays.com

Apr 06, 2025  on Shopify

Christine was amazing! She took care of all technical issues and she saved the day! Thank you so much for he support!

Truffle

Apr 05, 2025  on Shopify

Ruzsel J was very helpful

Stetson Staging

Apr 04, 2025  on Shopify

Robert Kent B - helped me to add v3 widget in the staging store with quick guide & steps. Really Appreciate it!

Caterpillar Cross Stitch

Apr 04, 2025  on Shopify

Really like using this, helpful customer support too - thanks Mitch R!

Van Poelgeest BMW & MINI

Apr 04, 2025  on Shopify

Top klantenservice (Arven S)

NeuBloom

Apr 04, 2025  on Shopify

Jeorge Kenneth V was very helpful with posting photos on my reviews. Also pointed out a duplicate widget on my website, very helpful.

Still Novel

Apr 04, 2025  on Shopify

Thank you John G for your help :)

Proformance Supply

Apr 04, 2025  on Shopify

great customer service, app works seamlessly.

Plum Play UK

Apr 03, 2025  on Shopify

Kent B was very helpful

Imperial

Apr 03, 2025  on Shopify

Filthy

Apr 03, 2025  on Shopify

catherine was super prompt and able to correct 2 of my issues. thank you!

Solvaderm

Apr 03, 2025  on Shopify

I had a great experience! Everything was handled efficiently, and the process was super smooth. A big thank you to Reymon N. for his excellent assistance—really made a difference. Highly recommend!

TUMME

Apr 02, 2025  on Shopify

Helpful and responded fast. My issue was fixed

Sweetums Wipes

Apr 02, 2025  on Shopify

Very Helpful! (helped by Joian)

Z SUPPLY

Apr 02, 2025  on Shopify

Catherine B was very quick to resolve my issue and really helped me in a pinch! Very much appreciate the chat support feature when I need a quick answer.

Pink Pewter

Apr 02, 2025  on Shopify

Amazing app which we've been using for a few years along with other Yotpo products. The support is quick and always solves our issues and questions! (Raney S) was very helpful and truly appreciated.

ProteinasMedellin.com

Apr 02, 2025  on Shopify

I had some issues with my Yotpo integration, and Mr. Arven was incredibly helpful in resolving them. He demonstrated good knowledge of the platform and quickly provided clear, effective solutions. His communication was prompt and professional, making the entire process smooth and stress-free. Thanks to his expertise, my Yotpo integration is now working flawlessly. I highly recommend Yotpo to anyone in need of a great social reviews app!

My Store

Apr 02, 2025  on Shopify

thanks Ruzsel!! so helpful in helping me tweak my reviews email to how I needed it to be -Nicole

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