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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,873)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

UAHERE

Aug 22, 2024  on Shopify

Amazing support team. Really nice interface for admin panel. Easy to use import revies from other platforms

Modern Minx

Aug 21, 2024  on Shopify

wendyle was able to resolve my concern right away

My Store

Aug 19, 2024  on Shopify

The customer service staff Daniel P answered and solved the problem very quickly, which solved my problem very well

Beauty collection

Aug 19, 2024  on Shopify

GREAT

Soul Expression Apparel

Aug 19, 2024  on Shopify

Horrible company! For the past 2 months they have overcharged us. We have the $15 plan. They have billed us $119 for the past two months. We contacted them last month and they stated they would escalate it through their billing department. They refunded $49.80. If they billed $119 and our plan is $15, they should have refunded $104. They claim the remaining funds went to "some app credits." This month, they billed us $119 again!! We are now talking to their support again and getting the same "We will escalate this through our billing department" again. I see others who say this is an excellent app and that was one of the reasons we opted to use this one over others. The app works fine; however, their billing system absolutely ruins the value the app provides. We will be filing a complaint with our bank against this company. I encourage everyone thinking about using this app to BEWARE!

Femmefatalejourney

Aug 19, 2024  on Shopify

Doner was really helpful towards me, my issue got fixed relatively fast

KADYLUXE®

Aug 18, 2024  on Shopify

Mitch was really helpful! Great app!

SLEEP ZEBRA

Aug 18, 2024  on Shopify

Wendyle is amazing! I got some questions about importing and exporting the reviews, she supported me from the start to the end, and fixed everything I encountered. And she is super efficient in fixing my problems. This is the type of support we all need as a brand owner.

PLGLasers

Aug 18, 2024  on Shopify

Great and quick help with an issue I was having!

J&J Detailing Services

Aug 16, 2024  on Shopify

Ruzsel J thank you for fixing my issue your the best

Hona

Aug 16, 2024  on Shopify

I worked with Ruzsel John to make some updates to my reviews component on my homepage. He was very knowledgable and was able to find a solution to my problem quickly and actually made the edit for me. Thank you!

KwikShoppe

Aug 16, 2024  on Shopify

Ruzsel John he got in call with me and got the app working so since i was planing to uninstall the app he changed my mind and make it working , thanks again for the

Williams Natural Foods

Aug 16, 2024  on Shopify

Ruzsel J is a fantastic support rep - the whole support team within Yotpo is so detailed and will help you across any of your product lines

Good Honey Shop

Aug 15, 2024  on Shopify

Ruzsel was great support. Made importing reviews mostly easy!

Wild Moon Underwear

Aug 15, 2024  on Shopify

Super quick to respond and answered my questions perfectly.

African Breese

Aug 14, 2024  on Shopify

I had an issue with the changing the email associated with our account. Arven was a great help and very quick to make the necessary changes. We also had an issue with linking our new website with the Yotpo App. The customer support was very quick in responding and fixing our issues.

Peacemaker Ranch

Aug 13, 2024  on Shopify

Great app for collecting and displaying reviews - special thanks to Jeorge Kenneth for the excellent customer support in getting things set up!

Previnex

Aug 13, 2024  on Shopify

Great app and great support (particularly Ruzsel). Easy to use, user friendly, and again...great support (I was able to jump on a google meet when we mad a migration issue, which was amazing as that's not the norm).

candylover

Aug 13, 2024  on Shopify

Doner is very nice man,He was very enthusiastic about helping me with my problem

Dragonfiretools

Aug 12, 2024  on Shopify

App has been working well and I've received terrific customer service from Ruzsel Nabong!

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