Yotpo Social Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: Yotpo ‑ Product Reviews App

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,873)

Overall rating

4.8

5

508
4

15
3

1
2

4
1

20

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

Exceptional customer support, consistently praised for responsiveness and effectiveness.
Easy to use and set up, with a user-friendly interface.
Seamless integration with various e-commerce platforms.
Customizable and offers many features for branding reviews on websites.
Effective in increasing conversion rates.
Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

Some users experience technical glitches during integration.
There are occasional issues with pricing policies and tier upgrades.
Support can be delayed during more complex troubleshooting scenarios.
Reports of integration issues with Meta and other platforms.
Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Mingsu

Oct 05, 2024 on Shopify

好东西

Living Cheer

Oct 05, 2024 on Shopify

Rovi gave me great support when I raised a ticket with Yotpo. Great app, does a good job in getting and publishing reviews on our website. Can recommend!

Velv'Or

Oct 03, 2024 on Shopify

Great very quick service!!

My Brand And Me

Oct 03, 2024 on Shopify

Arvin did an amazing job today helping me integrate my widgets into places I haven't been able to do up until now. Absolute LEGEND!

My Garage Supplies

Oct 02, 2024 on Shopify

Arven was super super friendly and cooperative with me. Easy 5 stars.

WHOLIFECO

Oct 02, 2024 on Shopify

Doner was amazing and quick with my request!

Vann Mantra

Oct 01, 2024 on Shopify

TheBeaDANIshop

Sep 30, 2024 on Shopify

Customer support was quick and efficient. Doner quickly solved an issue with my account email.

Jim Bradley Speedball

Sep 29, 2024 on Shopify

ive been using yotpo for all of its services for over 18months now. cant really fault the product. needed service and got fantastic assistance from Vien Saints to get it sorted within 10-15mins. good product and good after sale service.

Precious Tails

Sep 28, 2024 on Shopify

Doner is really great man, he understand the needs quickly and provide the best quality customer services. thanks

Eve Admire

Sep 27, 2024 on Shopify

SubLuna

Sep 26, 2024 on Shopify

Thanks to Reymon N he went above and beyond to help me with a review issue that no one else could!

Studio Null

Sep 25, 2024 on Shopify

Great customer service experience with Arven

We Love Doodles

Sep 25, 2024 on Shopify

Great Service provided by Doner P. Thanks for the support!

Naturally Love Hue

Sep 23, 2024 on Shopify

Great customer service if you have any issues!

YOUR-GOODFIND

Sep 22, 2024 on Shopify

I am writing to express my sincere appreciation for the exceptional service I received from Donor P regarding an issue I had with importing reviews. Donor P responded very promptly and resolved the issue efficiently and professionally. The level of service provided exceeded my expectations, and I am truly impressed by the promptness and professionalism displayed. It is rare to encounter such a high standard of customer support, and I wanted to formally acknowledge this great experience. Thank you for maintaining such excellent service.

eleven44

Sep 21, 2024 on Shopify

Daniel P. was exceptional! fast and efficient service... he handled my question like an absolute pro! Thank you Daniel!

Gallery by Flo

Sep 19, 2024 on Shopify

Wendyle Christian went above and beyond for me to make sure the 3 tasks i needed were taken care of thank you so much

prosperacorp

Sep 17, 2024 on Shopify

The peoples are really helpful! I'm happy to say their customer support is good and helpful.

shopHMTX

Sep 16, 2024 on Shopify

We had a terrible experience. The whole platform was buggy for us and it took forever to get things done. The final straw was that emails for reviews post purchase just stopped going out with no explanation. We switched to a new provider and got 3 reviews in the first hour (while not getting any in 30 days on yotpo.)