Yotpo Social Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: Yotpo ‑ Product Reviews App

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,873)

Overall rating

4.8

5

508
4

15
3

1
2

4
1

20

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

Exceptional customer support, consistently praised for responsiveness and effectiveness.
Easy to use and set up, with a user-friendly interface.
Seamless integration with various e-commerce platforms.
Customizable and offers many features for branding reviews on websites.
Effective in increasing conversion rates.
Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

Some users experience technical glitches during integration.
There are occasional issues with pricing policies and tier upgrades.
Support can be delayed during more complex troubleshooting scenarios.
Reports of integration issues with Meta and other platforms.
Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

Ries

Oct 17, 2024 on Shopify

ArtsKoreanMan

Oct 17, 2024 on Shopify

so good

Tres Jolie Beauty Lounge

Oct 16, 2024 on Shopify

Reymon Alvero N was very helpful in resolving my concern.

Party Stuff

Oct 16, 2024 on Shopify

This app is full of bugs - Upgrading your plan from Free to a paid tier doesn't actually work (the charge is applied, but service levels are NOT increased). Additionally, the Onboarding flow within the app is broken (persistently asks you to install the widget, when doing so, it adds the widget to your theme multiple times). Go with another option! Worse yet, the support is horrible.

My Store

Oct 16, 2024 on Shopify

Doner was incredibly professional and knowledgeable. Very pleased with the support. Great work!

Hammocks Down Under

Oct 15, 2024 on Shopify

Donel P helped my while setting up Yotpo - thank you!

Fairina Cheng

Oct 15, 2024 on Shopify

They were super helpful in addressing some of the teething issues I had with the initial integration and went above and beyond helping to troubleshoot. Thank you!

MikeFit.com

Oct 13, 2024 on Shopify

I worked with Doner on making my ratings to show properly on my theme and he was great! We were able to successfully resolve the issue and he went above and beyond. Thanks again!

LITTLE RAD THINGS

Oct 13, 2024 on Shopify

$200 more a month and I can't get them to help upload my existing reviews. Super glitchy website, that has slow load times. Not really the best experience...

Earthcare Seeds

Oct 12, 2024 on Shopify

I highly recommend Ian Christian C. He solved my problem quickly and efficiently in a timely and polite manner. Great Job! Thank you Christian.

Vink Whisky

Oct 12, 2024 on Shopify

Great Service and great support! Special thanks to Vien who helped me out greatly.

Godmode

Oct 10, 2024 on Shopify

Got instant help after updating my theme to 2.0 and getting the review widget and star ratings showing on the website. Shoutout to Reymon N. for their excellent customer service! Easy 5 stars!

FreshWear

Oct 09, 2024 on Shopify

La verad que increible, lo rpaido y la velocidad, la cortesia y lo facil y rapido que lo pudieron hacer me sorprende muchisimo, srvicio 100/10, y personalmente me toco a Reymon Alvero N un genio el vago

Fluide Chic

Oct 09, 2024 on Shopify

It's a breath if fresh air when you can communicate and the other person understands exactly what you need. Excellent service and very knowledgeable. Wonderful experience!

Quell Shop

Oct 09, 2024 on Shopify

We've had a great experience using Yotpo Reviews so far. The automated review request emails convert quite well, and customer support has always been very helpful. We had a slight issue in using support articles to install the star ratings on our Collections pages and Doner P with the support team installed it for us without issue.

Halo Plus Japan

Oct 09, 2024 on Shopify

Doner was amazing on project support

Tavellio

Oct 08, 2024 on Shopify

App works fine and great help from the support team. Thanks Vien for all your help!

Jojomia

Oct 08, 2024 on Shopify

They answered every question I had with care. I would especially like to thank Ethelbert Santos for his help.

ISA ALEX

Oct 07, 2024 on Shopify

Rovi C did an amazing job helping me onboard with installing yotpo on my website. Super helpful with my issues and took no time at all. Thank you!

NOOANCE PARIS

Oct 06, 2024 on Shopify

Yotpo Product Reviews & UGC is a great app—easy to use and perfect for showcasing customer feedback. Special thanks to Ruzsel John Nabong from the support team, who went the extra mile to help me. Best support experience I’ve ever had! Highly recommend Yotpo for both the product and the amazing support!