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Customer reviews: Yotpo ‑ Product Reviews App

Develop by Yotpo

Yotpo Social Reviews helps Shopify merchants collect and display customer reviews, photos, and Q&A to build trust and drive sales. This review covers its key features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (4,873)

Overall rating
4.8

What Merchants Think

Overall, merchants find the "Yotpo ‑ Product Reviews App" to be an excellent app for collecting and managing product reviews. The app is praised for its user-friendly interface and seamless integration with various platforms. Most merchants highlight the outstanding customer support as a significant value-add, making their experience smoother and more efficient.

Key Strengths

  • Exceptional customer support, consistently praised for responsiveness and effectiveness.
  • Easy to use and set up, with a user-friendly interface.
  • Seamless integration with various e-commerce platforms.
  • Customizable and offers many features for branding reviews on websites.
  • Effective in increasing conversion rates.
  • Excellent support staff often mentioned by name for their helpfulness.

Common Concerns

  • Some users experience technical glitches during integration.
  • There are occasional issues with pricing policies and tier upgrades.
  • Support can be delayed during more complex troubleshooting scenarios.
  • Reports of integration issues with Meta and other platforms.
  • Difficulties for small businesses due to pricing and contractual terms.

Final Thoughts

The "Yotpo ‑ Product Reviews App" is highly recommended for businesses looking to leverage customer feedback effectively. While technical issues and pricing concerns can occur, the strong customer support often mitigates these issues, making the app a reliable choice for merchants.

priroda

Nov 15, 2024  on Shopify

It was nice and easy, they did all the work for me, super nice.

BF TRENDS

Nov 15, 2024  on Shopify

It's a great app and I recommend everyone to download it. Their customer service is amazingly great. Thank you Arven.

My Store

Nov 15, 2024  on Shopify

BIGGER!

Galway Bay Apparel, LLC

Nov 14, 2024  on Shopify

Daniel P, you're great thnx

Tuju

Nov 14, 2024  on Shopify

Great support.

CelebrityLASH

Nov 13, 2024  on Shopify

I honestly cannot believe I had this app for free for almost 10 years, it kept sending review requests and I didn't even pay much attention until recently I redesigned my website. I had Yotpo reconnected and finally got a chance to dive deeper into this app. Reymon was so helpful, and was able to complete my request (when it was still on the free plan) before signing up for the starter plan for some additional features. 5 stars, keep up with the great work!

Toque De Midas

Nov 13, 2024  on Shopify

Excelente atención por parte de Raymon, atenta ,preparado para resolver cualquier tema de la app me termino de configurar con rapidez y eficacia, felicitaciones!!

Paisley Affair

Nov 13, 2024  on Shopify

Mitch was super knowledgeable and helped me find the solutions in minutes.

The Twisted Monk

Nov 12, 2024  on Shopify

When I contacted customer service, I was connected to Doner, who solved my problem quickly. We are very happy with this product.

Iris + Mill

Nov 12, 2024  on Shopify

Great experience with the app so far. Support, especially Sheila R., has been fantastic.

Hydralyte

Nov 12, 2024  on Shopify

Yotpo is such a great service! And the support is always very prompt and easy. We love working with them!

Ruby Rye Co.

Nov 12, 2024  on Shopify

I have been using Yotpo for my website reviews for a few years now and have been really happy with it. I just reached out to customer service for the first time for help with product images and it's 11:30 pm where I am and I was impressed when someone was available to chat with me at this time. Reymon responded quickly and was able to help me with my issue within a few minutes! very happy with the customer service and that it was available even late at night which is often when I have time to work on stuff like this.

Rén Gifts

Nov 10, 2024  on Shopify

Great app and customer support. Reymon A. N. was really helpful in moving our reviews from our old Woo store over to our new Shopify store :) Thank you!

Chris Thompson Bags

Nov 10, 2024  on Shopify

I would have given this a 4.5 if given the option... the only reason I didn't give it a five was that it took a little bit of running in a circle before the issue was resolved. Thanks to Ethelbert Santos, it finally was resolved. It may have just been a communication issue. Otherwise, I highly recommend this app and the one for email/sms. Good job Ethelbert!

Kingdom Playground

Nov 09, 2024  on Shopify

Excellent customer service! Doner assisted me and resolved my issue promptly. Thank you!

Andrea's Hair Secrets

Nov 09, 2024  on Shopify

Excellent service! The representative was incredibly patient and handled everything efficiently. I felt truly supported throughout the process—highly recommend! Thanks again

ArtfulTravelPast

Nov 09, 2024  on Shopify

Reymon Alvero was incredibly responsive and patient, helping me quickly resolve an issue I was stuck on. He figured out the problem in no time and made the process so much easier. Good sales support!

Personal Care Nourishment

Nov 09, 2024  on Shopify

Had a problem that needed coding done. Representative helped to fix the issue. Thank you!!!!!!!! 10/10 rating for customer service.

Bramasole Olive Oil

Nov 09, 2024  on Shopify

Great customer support. It's one thing if the app works, but if there's an issue (or user error) and you need help, there has to be good customer support. Yotpo has that - they respond quickly through chat and are have helped me figure things out whenever needed.

Well Verti

Nov 07, 2024  on Shopify

We absolutely LOVE Yotpo and their customer service! I had the pleasure of working with George Kenneth on live chat, and he went above and beyond to help me resolve some issues and make necessary adjustments. Thank you, Yotpo team, for the exceptional support!

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